Computer keeps Blue Screening, can't figure out why

Anonymous
2012-05-21T04:18:47+00:00

I just finished building my own gaming PC the other day. And yesterday my computer BSODed while playing Just Cause 2, and today it did again while playing the same game. The Event Viewer says it's an Error 41 (Kernel-Power). I really have no idea what to do. All my drivers are up to date, my power supply is defiantly big enough, and all my hardware is more then enough to handle anything I'm doing. What should I do?

EDIT: I should clarify that I know it's not a problem with overheating as well. My video card (Radeon 6950) has stayed under 60(c) the whole time, as well as my processor (AMD8150 8 core) staying under 40(c).

Windows for home | Windows 11 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2012-05-21T18:10:02+00:00

Just FYI - sometimes lower level drivers (such as AMD Overdrive or Gigabyte EasyTune) can cause systems to act as if there is a hardware problem.  So, we're still not certain if this is hardware or software - so please continue to run the diagnostics suggested previously.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Win7 systems.  If doesn't appear to be installed on your system, then it may be a part of the Gigabyte EasyTune6 program (another one that's known to cause BSOD's on Win7 systems).

*******

Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program

Then, download and install a fresh copy of the ATI drivers from http://www.ati.com (in the upper right corner of the page)

  • Select the "Custom" installation option and don't let it install AMD OverDrive or the VISION Engine Control Center (if present)

Then use the ATI uninstall manager to uninstall the Catalyst Control Center (CCC).  This is a separate issue and isn't required for the AMD OverDrive removal.

If the device (AODDriver or AODDriver4.01) remains a problem in perfmon /report, open Device Manager, select the "View" item.

Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.

Locate the AODDriver entry, right click on it and select "Uninstall".  Reboot for changes to take affect.

*******

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Also, please uninstall the Gigabyte Easy Saver - mobo power utility driver and the Gigabyte EasyTune6 program (it may contain the AMD Overdrive program).  Both are known to cause BSOD's on some Win7 systems.

I am suspicious of the Applecharger program also, but have no firm evidence for it.  Please just keep an eye on it for now.

If that doesn't stop the BSOD's, please run Driver Verifier according to these directions:  http;//www.carrona.org/verifier.html

*****************************************************************************

BSOD BUGCHECK SUMMARY

Loading Dump File [C:\Users\FUBAR\jcgriff2_\dbug\_Kernel__\051912-22464-01.dmp]

Built by: 7600.16988.amd64fre.win7_gdr.120401-1505

Debug session time: Sat May 19 16:39:43.993 2012 (UTC - 4:00)

System Uptime: 0 days 0:31:58.600

BugCheck A, {6, 2, 0, fffff80003095a93}

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : ntkrnlmp.exe ( nt!KiTimerWaitTest+e3 )

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

FAILURE_BUCKET_ID:  X64_0xA_nt!KiTimerWaitTest+e3

Bugcheck code 0000000A

Arguments 0000000000000006 0000000000000002 0000000000000000 fffff80003095a93

BiosVersion = F7

BiosReleaseDate = 10/13/2011

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Loading Dump File [C:\Users\FUBAR\jcgriff2_\dbug\_Kernel__\052012-25287-01.dmp]

Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504

Debug session time: Mon May 21 00:00:30.836 2012 (UTC - 4:00)

System Uptime: 0 days 0:29:47.101

BugCheck 101, {19, 0, fffff8800316d180, 7}

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

Bugcheck code 00000101

Arguments 0000000000000019 0000000000000000 fffff8800316d180 0000000000000007

BiosVersion = F7

BiosReleaseDate = 10/13/2011

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

65 additional answers

Sort by: Most helpful
  1. Anonymous
    2012-05-22T09:30:17+00:00

    Try this "clean" install first - it'll test the Windows installation only.  Then you can add your programs and stuff if it proves to be stable:  http://www.carrona.org/canned.html#clean

    ***********************************

    BSOD BUGCHECK SUMMARY

    Loading Dump File [C:\Users\FUBAR\jcgriff2_\dbug\_Kernel__\052112-25256-01.dmp]

    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504

    Debug session time: Mon May 21 22:27:33.296 2012 (UTC - 4:00)

    System Uptime: 0 days 3:13:32.340

    BugCheck 101, {19, 0, fffff88002f65180, 2}

    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    PROCESS_NAME:  FL.exe

    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

    Bugcheck code 00000101

    Arguments 0000000000000019 0000000000000000 fffff88002f65180 0000000000000002

    BiosVersion = F9

    BiosReleaseDate = 05/11/2012

    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2012-05-22T03:18:23+00:00

    Yeah, it just BSOD'd again. Here's the dump just in case you want to take a peek at it:

    https://skydrive.live.com/redir?resid=5F2452D737B22C73!115&authkey=!ABio7ViiCA59yt0

    At this point I'm just going to back up all my stuff to an external drive and re-install Windows. Thanks again for all your help.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2012-05-22T01:54:25+00:00

    It's not HP drivers, it's the pattern of drivers that I usually see on HP systems.  Here's a link describing the drivers:  http://www.carrona.org/hpdv4dvr.html  They would have to have been on the disk that you used to install Windows 7.

    I'm glad that it's working for you now!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2012-05-22T00:16:03+00:00

    I have no idea why HP drivers would show up. I built this computer from scratch last Friday. None of the parts are from older machines so that confuses me. The only thing I could think of would maybe be getting some bad mobo drivers from Gigabyte.

    I wrestled with finding a mobo BIOS update that would actually work on my computer (all the ones I could find were 32 bit, and Windows refused to run anything unless it was 64), but I eventually found one and things seem to be working fine, that being said I'm certainly not saying I'm sure that fixed it because of the small amount of time I've had with it. But things are looking good so far.

    I think I'm going to keep things the way they are now, but if it happens again I'll re-install Windows.

    Thank you VERY much for all the help you've been, there's no way I'd be typing this on a working computer if it wasn't for all the time you put into this thread. Thanks!

    Was this answer helpful?

    0 comments No comments