Cannot connect Nokia Lumia get an error 'MTP USB Device Failed Driver Installation’

Anonymous
2012-11-16T19:51:17+00:00

I tried to connect my new Nokia Lumia 920 to my PC and get the error message in my title.  After troubleshooting still get a message "MTP USB Devise has a driver problem".  Tried FixIt same thing. Reinstalled driver still get the same message.  Anyone solve this problem?  I have a 64bit machine, Windows 7.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2012-12-27T09:36:38+00:00

if you already solved it that good.

if not this might work because it worked for me :)

unplug your phone usb, then turn your phone off and then plug the usb back on to the computer and then just wait for the phone to start back up and just wait for about 5 min or so, at first it might say fail to install because the phone havent started up probably yet but it should work after your phone go to it home screen. 

if this doesnt work i dont know haha

thing seem to work when you turn it off and turn it back on haha

Was this answer helpful?

100+ people found this answer helpful.
0 comments No comments

55 additional answers

Sort by: Oldest
  1. Anonymous
    2013-10-08T13:06:57+00:00

    if you already solved it that good.

    if not this might work because it worked for me :)

    unplug your phone usb, then turn your phone off and then plug the usb back on to the computer and then just wait for the phone to start back up and just wait for about 5 min or so, at first it might say fail to install because the phone havent started up probably yet but it should work after your phone go to it home screen. 

    if this doesnt work i dont know haha

    thing seem to work when you turn it off and turn it back on haha

    Hey thanks a mill' jordanp555, your solution worked perfectly. I have exactly the same phone (Nokia Lumia 920) and I kept getting the error message "MTP USB device failed to connect..." and was getting really frustrated that two Windows devices were unable to connect but after a bit of reading here all is ok again. Your asnwer is so simple that I would never have thought of trying it. Perhaps I installed some apps that changed the system settings and therefore needed a reboot but the Windows Phone never tells you to reboot because it continues to work perfectly after every new installation.

    Thanks again ;)

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-10-13T15:51:09+00:00

    Hi Jordan - well done it worked on a Nokia 520. Your email is nearly a year old, incredible we still have to access sites like this. Thanks again.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-11-03T06:25:40+00:00

    thanx friend. it worked.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-11-07T23:29:43+00:00

    I had the same problem with my Lumia 720 and Windows 7 64bit. This solution worked for me. I disconnected and powered off the phone, uninstalled  the MTP device in the device manager then reconnected.

    Was this answer helpful?

    0 comments No comments