Cannot connect Nokia Lumia get an error 'MTP USB Device Failed Driver Installation’

Anonymous
2012-11-16T19:51:17+00:00

I tried to connect my new Nokia Lumia 920 to my PC and get the error message in my title.  After troubleshooting still get a message "MTP USB Devise has a driver problem".  Tried FixIt same thing. Reinstalled driver still get the same message.  Anyone solve this problem?  I have a 64bit machine, Windows 7.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-12-27T09:36:38+00:00

if you already solved it that good.

if not this might work because it worked for me :)

unplug your phone usb, then turn your phone off and then plug the usb back on to the computer and then just wait for the phone to start back up and just wait for about 5 min or so, at first it might say fail to install because the phone havent started up probably yet but it should work after your phone go to it home screen. 

if this doesnt work i dont know haha

thing seem to work when you turn it off and turn it back on haha

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  1. Anonymous
    2013-04-27T22:03:25+00:00

    Please try with short USB cable. My Nokia E72 does not work with 1.8m USB cable with that MTP error message but works well with 15cm USB Cable.

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  2. Anonymous
    2013-05-13T17:52:10+00:00

    .

    I may have tried other "solutions" which did not work for me either. But finally I found a thread suggesting that the problem may be due tocomputers with Kaspersky installed on them. THIS was the solution that finally worked for me:

    1. Start > Run > type 'regedit'

    2. **Do a backup of your registry beforehand!**Just go to File > Export

    1. Look for the following registry.

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{EEC5AD98-8080-425F-922A-DABF3DE3F69A} “Upperfilters” = klfltdrv

    1. Remove the Upperfileters setting.
    2. Plug in your device again, the drivers should reinstall itself and you should be able to access your portable device memory as normal.

    Hope this helps. Goodluck!

    Credit goes to Magon Liu from: http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/f424e04a-818b-415c-b3ec-1fbc6507f806

    Hey, thanks a lot for this, finally connect my Lumia 620!!!!!

    Adnan

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  3. Anonymous
    2013-06-18T21:38:47+00:00

    I have had the exact same problem with my Xperia Z and have been trying so solve it all day (10 hours+). I have no idea how you found this out but it worked, thank you so much

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  4. Anonymous
    2013-06-23T03:52:55+00:00

    What the ............  I just spent two hours trawling the net for a solution to this problem which included uninstalling the USB drivers, system restore etc etc then just minutes before deciding to get some sleep I found this reply from Jordan, it seemed too good to be true but holeee shmoleee it worked !!!

    Thanks for the fix .... haha !!  Nice one !

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