Cannot connect Nokia Lumia get an error 'MTP USB Device Failed Driver Installation’

Anonymous
2012-11-16T19:51:17+00:00

I tried to connect my new Nokia Lumia 920 to my PC and get the error message in my title.  After troubleshooting still get a message "MTP USB Devise has a driver problem".  Tried FixIt same thing. Reinstalled driver still get the same message.  Anyone solve this problem?  I have a 64bit machine, Windows 7.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-12-27T09:36:38+00:00

if you already solved it that good.

if not this might work because it worked for me :)

unplug your phone usb, then turn your phone off and then plug the usb back on to the computer and then just wait for the phone to start back up and just wait for about 5 min or so, at first it might say fail to install because the phone havent started up probably yet but it should work after your phone go to it home screen. 

if this doesnt work i dont know haha

thing seem to work when you turn it off and turn it back on haha

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  1. Anonymous
    2012-11-30T03:57:09+00:00

    OK, a helpful AT&T support person found this.

    Looks like you need to install the new Windows Phone App.  I found the software at: http://www.windowsphone.com/en-US/how-to/wp8/windows-phone-app-for-desktop

    It didn't install a driver.. but it does let my Windows laptop to talk to the phone.

    Good luck.

    • Malcolm

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  2. Anonymous
    2012-11-30T03:30:51+00:00

    No... I'm trying to connect a Nokia Lumina 920, and it doesn't have any external storage.

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  3. Anonymous
    2012-11-30T03:21:02+00:00

    Does your phone have a microSD card? I had to reformat mine and after that it didn't have any trouble.

    I don't know if that helps either of you, though.

    Thomas

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  4. Anonymous
    2012-11-30T03:04:03+00:00

    I have the same problem.  New laptop, straight from Lenovo, running Windows 7 Enterprise (Service Pack 1).

    When I try to reinstall the driver, from the device manager, it says it can't find the driver on the machine.

    AT&T doesn't know anything about this.  And I can't find any help on the Nokia site.

    Windows sees it as a generic USB device, so I can copy files to/from it's SSD.  But Zune doesn't know anything about it.

    Please help!

    Thanks.

    • Malcolm

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