Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2015-03-22T22:52:04+00:00

    Hello Everyone,

    As an update to this concern, we have seen these "black screen preview" cases with laptop machines that have dual VGA devices installed. These have to be updated both (if possible and allowed by the machine) in order to get the problem resolved. Please consult your respective OEMs (original equipment manufacturer) to get assistance with regard to this matter.

    For those who are currently using HP Pavilion DV6 and DV7 laptops, please try to disable the Dynamic Switchable Graphics feature and turn on the Fixed Mode Switchable Graphics feature. Instructions on how to do this process can be found on the link below:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02948560&lc=en&cc=us&dlc=en#N232

    Note: This article specifically applies only to the brand and model mentioned above. If you are not confident in terms of the instructions presented in the article above, we recommend that you contact the HP support team for further assistance.

    To determine the brand and model of the machine, you can check by opening DirectX Diagnostic Tool (DxDiag) and under System Tab, take note what is specified for System Model.

    Thanks,

    Windows Live Global Escalations Team

    THIS!!  Why isn't this post marked as the 'ANSWER' at the beginning of this thread?  I've been looking forever for a fix for this same problem I've been having, and the above IS the  solution.  For the record, my setup is as follows:

    HP Pavilion dv7t-6c00 CTO Quad Edition Entertainment Notebook PC

    Radeon HD 7470M (switchable graphics)

    Windows 7 64-bit Home Premium SP1

    I changed the switchable graphics in my Bios from 'Dynamic' to 'Fixed' and uninstalled the Windows Update KB2670838.  I'm now running the 2012 version of the Windows Live Essentials pack,  including WMM with NO problems!  This solution should really be WAAAAY more prominent on this thread, as well as a note in the system requirements or 'release notes' for Windows Live Essentials 2012.  It would eliminate a boatload of ridiculousness for people who can't get it to work right!  Thanks for the fix, and do consider making this MUCH more available as 'public knowledge' for the sake of your users.

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  2. Anonymous
    2015-03-22T23:20:31+00:00

    THIS!!  Why isn't this post marked as the 'ANSWER' at the beginning of this thread?  I've been looking forever for a fix for this same problem I've been having, and the above IS the  solution.  For the record, my setup is as follows:

    HP Pavilion dv7t-6c00 CTO Quad Edition Entertainment Notebook PC

    Radeon HD 7470M (switchable graphics)

    Windows 7 64-bit Home Premium SP1

    I changed the switchable graphics in my Bios from 'Dynamic' to 'Fixed' and uninstalled the Windows Update KB2670838.  I'm now running the 2012 version of the Windows Live Essentials pack,  including WMM with NO problems!  This solution should really be WAAAAY more prominent on this thread, as well as a note in the system requirements or 'release notes' for Windows Live Essentials 2012.  It would eliminate a boatload of ridiculousness for people who can't get it to work right!  Thanks for the fix, and do consider making this MUCH more available as 'public knowledge' for the sake of your users.

    I never needed to change the Bios on my HP Pavilion dv7-6163cl. I just uninstalled the KB2670838 Windows Update and Movie Maker (my version is 2011) would work fine. Microsoft will try to reinstall the update so be aware when update Tuesdays come along.

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