Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2013-03-10T14:30:40+00:00

    help i have same problem

    I had Windows Essentials 2012 on my Windows 7 laptop. A black screen appeared in the player but there is audio. All I get is a black screen in the player. i uninstalled 2012 and installed 2011 version but still not working. help i need to use WMM asap. 

    Thanx

    RehamAbdel, try this:

    1. In Start Menu, type Windows Update and open it.
    2. Click "View update history" on the left.
    3. Click the "Installed updates" link near the top.
    4. In the search box (Search Installed Updates in upper right), type KB2670838
    5. If the results are filtered to one entry with that KB number, right-click it and select Uninstall.

    After your restart, if you have WMM 2011 installed, your black screen problem should now be gone.

    In my case, I had 2012 installed when I performed the above steps, and then afterward I re-installed 2011.  So if the above steps don't work, perhaps try to re-install 2011 again.

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  2. Anonymous
    2013-03-11T16:41:34+00:00

    I uninstalled the Update KB2670838 and removed the actual Nvidia Graphics card driver.

    Now i have no Issue with Blackscreen on Videos with 2012 installed. With the actual Graphics card driver i had a lack of performance.

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