Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

Was this answer helpful?

4 people found this answer helpful.
0 comments

188 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2012-09-18T05:42:33+00:00

    Hello Jim,

    We would need a new set of log files for us to further investigate the issue. We also advise yout to look for newer versions of .wmv codecs, upgrading to Movie Maker 2012 might possibly need new codecs as it acts like a fresh installation and does not remember the old codecs installed.

    I have sent you a private message where you can upload the necessary files. Please reply back to this post after uploading the files on the private message.

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-09-16T15:42:18+00:00

    Hi Adam,

    Thanks for providing the results of the previous troubleshooting. We need to further investigate what caused this issue. To aid our  investigation please provide us the information I asked in the private message.

    Regards,

    Gerard G.

    Was this answer helpful?

    0 comments