Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2014-10-17T06:22:51+00:00

    Sir

    I am also facing the same black screen problem in video playback, after all my drivers are updated.

    please solve the problem

    Regards

    Rasool

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  2. Anonymous
    2014-05-16T02:29:36+00:00

    Hi Fran,

    We apologize for not responding in a timely manner and I'm sorry to hear that you're still getting a black screen after following all troubleshooting steps in this thread. You may want to use either the 2011 or 2012 version of Movie Maker should you want to.

    To further investigate why you're also getting a black screen, please provide us the log files for Movie Maker by referring to this link. After that, upload it in the private message area that I've enabled for you, just click the notification which states that “You have a private reply to this message. Click here to read it on our secure private message section" or by clicking the “Private Messages” tab.

    Kindly reply to this post once you have uploaded the logs.

    Thanks,

    Glenda

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