Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2012-12-21T15:10:02+00:00

    Skydrive link & explanation have been sent through private message.

    Thanks

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  2. Anonymous
    2012-12-21T06:21:26+00:00

    Hi Byrd4LSU,

    We apprciate the additional details you have provided but our support specialist would like to look into those files so they can simulate the issue on their end. Since you're having trouble upload them using the private message area, we recommend that you use your SkyDrive account instead. For instruction on how to upload in SkyDrive, please follow the steps below:

    1. Go to http://skydrive.live.com  then sign in using your Microsoft account.
    2. Click (+) Create option and choose Folder to insert a new folder in your SkyDrive files then name it.
    3. Once you've successfully created the folder select the target folder and click Upload option then locate the file in your computer and click Open button.  You will see a new window that the file is being uploaded and it will be automatically added to the selected folder.
    4. Click the Share Folder link beside Upload option.
    5. A new window will pop-up then click the Get a link under Post to and click the Get a link button under Make public!.

    Copy the entire link and paste it on your post.

    •To copy the link you can use these keys (hold CTRL then press C to Copy or Highlight the entire link then press Right click and select Copy)

    •To paste the link you can use these keys (hold CTRL then press V to Paste or Right click and select Paste)

    Please post the public shared link of the files using the private message area for security purposes.

    Thank you.

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