Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2013-02-07T13:21:40+00:00

    Hello everyone,

    @ MANISHPURANIK, carter johnson

    I would like to ask if you have tried updating your video driver by following the steps given by Gerard_G last September 10 on this thread.

    If not, I suggest that you try updating first your driver and give us an update afterwards. In case that you already updated and you still encounter the issue, kindly send us log files of your Movie Maker. This will help us determine the cause of the issue. For the instructions, kindly refer to my message in the private message area. You need to sign in to Microsoft Community to see Private Messages button in line with All Replies.

    Note : The title of this post was edited to help other customers find this topic easily in their search results.

    Thanks.

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  2. Anonymous
    2013-02-06T22:52:13+00:00

    I am having the identical issue as everbody else on this Forum.   HP Laptop with the Latest version of all drivers from HP freshly Reinstalled.

    1. All files worked with Windows Movie Maker Live
    2. Now The preview just is black. No video. Movies work fine.

    I just finished reading all 9 pages on this forum and it seems the exact same questions, issue but no solution other than Uninstall.

    I fear that WMM and the HP AMD Radeon video cards are simply not compatiable.  IE the driver that HP has for this does not work with WMM 2012.

    I really do not want to uninstall though as I need the MP4 save capabilities.

    Please advise

    AMD Radeon 6770m - (v8.882.2.3000 2011-11-18)

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