Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

Was this answer helpful?

4 people found this answer helpful.
0 comments

188 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-02-26T21:55:11+00:00

    movie maker 2012 on windows 8 here directx 11.

    same problem the software crashes a lot and gives me black screens.

    The videos I edit come from a Windows Phone 7.5 (mango)

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x0062f8ae

    Faulting process id: 0x2ee4

    Faulting application start time: 0x01ce1469854ae920

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: c415f4a5-805c-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x00637e34

    Faulting process id: 0x21f8

    Faulting application start time: 0x01ce14697e5975c6

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: bec1ae21-805c-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x0062f8ae

    Faulting process id: 0x508c

    Faulting application start time: 0x01ce146961f4da66

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: a38f98bc-805c-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x0062f8ae

    Faulting process id: 0x2274

    Faulting application start time: 0x01ce146807e88b36

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: 9b1c9bcd-805c-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x00637618

    Faulting process id: 0xabc

    Faulting application start time: 0x01ce1465b7414267

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: 3f49e70b-805b-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x00637618

    Faulting process id: 0x4e58

    Faulting application start time: 0x01ce1465b038f2f7

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: f0c8b15b-8058-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x006316f7

    Faulting process id: 0x40b8

    Faulting application start time: 0x01ce1464fa6c2bb2

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: e92ef00b-8058-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x0062f8ae

    Faulting process id: 0x3f2c

    Faulting application start time: 0x01ce14626691e71f

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: 32fbac5f-8058-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    Faulting application name: MovieMaker.exe, version: 16.4.3505.912, time stamp: 0x50510f6d

    Faulting module name: nvwgf2um.dll, version: 9.18.13.697, time stamp: 0x506b3163

    Exception code: 0xc0000005

    Fault offset: 0x0062f8ae

    Faulting process id: 0x2bd8

    Faulting application start time: 0x01ce145a58a23b3d

    Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

    Faulting module path: C:\Windows\SYSTEM32\nvwgf2um.dll

    Report Id: 9f6b489d-8055-11e2-b31d-00224d8703d7

    Faulting package full name:

    Faulting package-relative application ID:

    etc....

    Please fix this or give us back the old version...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-02-26T18:17:11+00:00

    Any updates on this?  Thanks in advance.  I am trying to avoid uninstalling 2012 again. 

    Carter

    Was this answer helpful?

    0 comments