Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2015-04-10T17:37:59+00:00

    gracias.... it works....!!!

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  2. Anonymous
    2015-03-23T22:01:17+00:00

    I changed the bios option in order to use WMM 2012.  I didn't have a problem with 2011 after uninstalling the (ridiculous) KB2670838 update, either.  So if you want to step up to the latest version of WMM, try the Bios change.

    So you recommend upgrading WMM 2011 to WMM 2012?  What features does WMM 2012 have that make it better?

    Sure, upgrade.  Usually an upgrade gives you better performance, expanded features and better compatibility with the latest file formats.  Probably a bunch of other features (honestly, I haven't used 2011 in ages, because I was so ticked off that I couldn't use 2012).  Google might take you to a comparison between the two.

    I just installed Live Essentials 2012 a couple/few days ago (now that I noticed a solution to the 'black screen' problem in 2012 WMM), so I haven't had the time to use 2012 WMM much yet. 

    On a different note, I did notice that they terminated Live Messenger...and 'rolled it into Skype'.  Bizarre, but apparently it transfers all of your Live contacts over automagically.  I don't use messengers much, though.  It did make installation of the 2012 Essentials pack difficult, as they haven't completely taken out Messenger from the install process.  I got a notice during installation that Live Messenger was updated and to click for the update.  It then took me to Skype, and wanted to update my Skype to a previous version (which is because I already have the newest Skype on my computer)??  I did that...then I couldn't get into my Skype account.  Had to download the latest Skype again just to get my access back to it! 

    Microsoft needs to get their act together.  You can even go into the 'repair' menu, and it still shows Live Messenger among the other programs in the package.  Really??

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