Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2013-04-07T16:04:35+00:00

    Hello All.

    I also have an HP laptop with Radeon graphics.

    I also have had the blank screen issue.

    It is now fixed due to NONEIL's suggestion.

    PLEASE PLEASE PLEASE PLEASE!!!!!!!

    add his comment to the actual answer.

     I would not have had to read all 14 pages if you had done this.  Just simply uninstalling 2012 and installing 2011 is not sufficient enough, yet that is what has been deemed the answer.

    Please man up and give credit where credit is due.  Please include the uninstall of the KB update in the actual answer to save your customers time.

    P.S. I do not normally sing up and log in to post, but I did so only to post this and to thank Noneil for his help.

    THANK YOU.

    God bless.

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  2. Anonymous
    2013-03-29T08:57:31+00:00

    I found a suggestion to remove Windows update KB2670838 and that seems to have fixed the problem.

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