Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

Was this answer helpful?

4 people found this answer helpful.
0 comments

188 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-04-28T23:37:54+00:00

    I am having the issue on my Windows 8 desktop with not being able to see video in 2012 Essentials Movie Maker.  There is no KB2670838 update in Windows 8 to uninstall.  Am I correct in guessing that the changes in that update were already incorporated in the Windows 8 base OS at release time?   Or is there an equivalent update to this in Windows 8 that I can uninstall?

    BTW - you guys should give Noneil some XBOX Live credit for figuring this out for you; maybe even an XBOX itself.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-04-27T17:05:30+00:00

    I have Movie Maker 2011 running Windows 7 on an HP Pavilion dv7-6163cl laptop. Haven't used Movie Maker this year until a few days ago. I had the same problem with black screen but audio would play. I checked all my drivers, ran the DirectX Diagnostic Tool and several Fix It tools. Long story short, uninstalled KB2670838 and now Movie Maker works as it should. I think Noneil posted this fix...Thanks!!!

    Was this answer helpful?

    0 comments