Movie Maker 2012 - Black screen on playback

Anonymous
2012-09-06T08:55:39+00:00

I recently installed Windows Essentials 2012 on my Windows 7 laptop. I went into Movie Maker and tried it out. Unfortunately when I wanted to preview something text or photos I had selected, a black screen appeared in the player. I can add text, music, photos and videos, but when I hit the play button, all I get is a black screen in the player. Is this something other people have experienced? Is there any way to fix this?

Thanks!

Previous title - Movie Maker 2012 Problems

Windows for home | Other | Music, photos, and video

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Anonymous
2013-01-04T20:11:14+00:00

Uninstall your version 2012 and then get the 2011 version from....

Movie Maker 2011

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Anonymous
2013-03-08T15:06:29+00:00

Had the same blank screen problem and converted back to Essentials 2011. That didn't work at first either, until I realized I had recently installed a Microsoft update (KB 2670838) which updates Direct3D components among other things. Once I uninstalled that Microsoft update, the 2011 version worked fine again. More info on that update here: http://support.microsoft.com/kb/2670838?wa=wsignin1.0

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Anonymous
2013-11-21T23:51:50+00:00

Hi KübraDurgun,

Thank you for posting here. It seems that you're also having the black preview screen issue in Movie Maker. Let me assist you with your inquiry above.

To uninstall the KB 2670838 update, please follow these steps:

  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Please get back to us if you have further questions.

Thanks!

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  1. Anonymous
    2012-09-14T05:25:08+00:00

    Hi Leonard,

    As requested, I uploaded a zip file that contains four log files.  FYI, here is an overview of what I did...

    • Cleared all the event logs then shutdown Windows
    • Powered-up the laptop and logged-in with administrator account

    - Launched Movie Maker 2.6 and imported Wildlife.wmv

    • Previewed Wildlife.wmv to the end, both audio and video played fine.
    • Closed Movie Maker 2.6 and launched Movie Maker 2012
    • Loaded Wildlife.wmv and allowed MM2012 to prepare both the video and audio.
    • Previewed the wmv file, audio was fine, but still no video in the preview window.
    • Closed Movie Maker 2012
    • Created the log files.

    Thanks - Jim

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  2. Anonymous
    2012-09-13T05:21:59+00:00

    Hi,

    We appreciate the details you've provided. We would be grateful if you could send us the System info, DxDiag and Event logs of your computer. These log files will greatly help us to analyze the cause of the problem and it will ensure the completeness and preciseness of our investigation.

    To do this, please check the private message that we sent to see the complete instruction on how to gather the log files and in order to access the private message you need to click the red link that is located on top of your post stating that You have a private reply to this message. Click here to read it on our secure private messages sectionor by clicking the Private Message tab that is located on the first page of the thread beside All Replies header link. This is only visible to you who have private conversation with the moderators and you must be signed in to Microsoft Answers to be able to view the private message.

    Thank you.

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