Nokia Lumia 920 driver error

Anonymous
2012-11-10T22:27:34+00:00

I wanted to download my music via the phone app since most of my music library does not appear in my phone to download from the cloud (none of my music purchased via CD appears in it), but I encountered this problem:

When I connected my Lumia 920 for the first time to my computer, it did not showed the option to install any drivers. Instead it appears as "RM 820| Nokia Lumia 920" in divices and printers. I tried Troubleshooting but it says "MTP USB device has a driver problem" . I Installed the Windows phone app but it doesnt recogniced the phoen either. Running on Windows 8, 64 bit. HELP!!!

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-16T07:30:09+00:00

Hello!

My problem is the same.

Lumia 920 is a new phone, the operating system on my laptop Win7 64 bit.

I tried all the solutions proposed earlier, but did not help.

still I get the following error message: RM-821 / Nokia Lumia 920 device driver is not included.

Read the comments on the subject of the problem I think the win 64-bit operating systems features. I do not understand that Microsoft's mobile OS, Microsoft does not provide drivers for why?

(sorry for the poor English)

hi,

T

Hello Everyone!

We have the solution! I found on another forum, but it works out! :)

T

"

borcsi

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Re: Lumia 920 drivers for Windows (desktop) 7  [ Edited ]

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‎2013-01-29 20:44 - edited ‎2013-01-29 20:45

Here's what worked for me:

  1. Go to Microsoft Update download catalog page (link works only in IE) http://catalog.update.microsoft.com/v7/site/home.a
  2. Search for 'Windows Phone WinUSB'
  3. Add the driver to cart and proceed to checkout
  4. Download the file to some directory
  5. Extract downloaded .cab file with eg. Winzip
  6. In Device manager click 'Update driver', 'Browse for sw', search for the directory you extracted the files and click Next.
  7. The "RM-821|Nokia Lumia 920" will be replaced by "Windows Phone WinUSB"

do the same for the second device and there you go."

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Anonymous
2012-11-16T13:17:57+00:00

Just a quick update. i found some advice on the Microsoft forum that suggested that i turned my phone off and on. Yeah right! i thought, but I had the windows phone app running on my mac anc connected my phone and as normal it was not recognised. Then I turned my phone off and on. On restarting the app recognised my phone :) Now i can connect anytime and sync my music etc. Hope this solution helps anyone else having this problem.

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  1. Anonymous
    2012-11-17T00:14:06+00:00

    This did not work for me. I have tried to uninstall and reconnect my Nokia Lumia 920 but nothing works. I am running Win7 x64 too. Turned phone, off, on, rebooted....nothing works so far.

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  2. Anonymous
    2012-11-18T13:41:41+00:00

    The basic way Windows Phone 8 has for downloading music to your PC is different than Windows Phone 7.5 and Zune (it's more like Symbian in a couple ways):

    1. When connected to your PC, the phone shows up as an external USB storage device, with some pre-defined folders.  Using File Explorer, just copy your desired music files from the source to the phone's Music folder

    My Computer\Windows Phone\Phone\Music

    There are subfolders within that, I put my music in Albums and it worked but I suspect you're expected to leave it in the "Music" folder itself.

    When I open the music player on my Lumia 920, they're there.

    Same for pictures, videos, and documents.

    1. Using the same technique, you can copy any song up to 30 MB to the Ringtones folder, and it is available for use as a ring tone

    My Computer\Windows Phone\Phone\Ringtones

    I still do get the same error everytime I plug the phone into my XP PC, with the new hardward wizard prompting to select a driver and never being able to do so, but this is an inconvenience I can live with; everything I need I can accomplish by the above.

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