Nokia Lumia 920 driver error

Anonymous
2012-11-10T22:27:34+00:00

I wanted to download my music via the phone app since most of my music library does not appear in my phone to download from the cloud (none of my music purchased via CD appears in it), but I encountered this problem:

When I connected my Lumia 920 for the first time to my computer, it did not showed the option to install any drivers. Instead it appears as "RM 820| Nokia Lumia 920" in divices and printers. I tried Troubleshooting but it says "MTP USB device has a driver problem" . I Installed the Windows phone app but it doesnt recogniced the phoen either. Running on Windows 8, 64 bit. HELP!!!

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-16T07:30:09+00:00

Hello!

My problem is the same.

Lumia 920 is a new phone, the operating system on my laptop Win7 64 bit.

I tried all the solutions proposed earlier, but did not help.

still I get the following error message: RM-821 / Nokia Lumia 920 device driver is not included.

Read the comments on the subject of the problem I think the win 64-bit operating systems features. I do not understand that Microsoft's mobile OS, Microsoft does not provide drivers for why?

(sorry for the poor English)

hi,

T

Hello Everyone!

We have the solution! I found on another forum, but it works out! :)

T

"

borcsi

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Posts: 1

Re: Lumia 920 drivers for Windows (desktop) 7  [ Edited ]

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‎2013-01-29 20:44 - edited ‎2013-01-29 20:45

Here's what worked for me:

  1. Go to Microsoft Update download catalog page (link works only in IE) http://catalog.update.microsoft.com/v7/site/home.a
  2. Search for 'Windows Phone WinUSB'
  3. Add the driver to cart and proceed to checkout
  4. Download the file to some directory
  5. Extract downloaded .cab file with eg. Winzip
  6. In Device manager click 'Update driver', 'Browse for sw', search for the directory you extracted the files and click Next.
  7. The "RM-821|Nokia Lumia 920" will be replaced by "Windows Phone WinUSB"

do the same for the second device and there you go."

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Anonymous
2012-11-16T13:17:57+00:00

Just a quick update. i found some advice on the Microsoft forum that suggested that i turned my phone off and on. Yeah right! i thought, but I had the windows phone app running on my mac anc connected my phone and as normal it was not recognised. Then I turned my phone off and on. On restarting the app recognised my phone :) Now i can connect anytime and sync my music etc. Hope this solution helps anyone else having this problem.

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  1. Anonymous
    2012-12-26T06:20:50+00:00

    This driver's issue makes me so frustating for a day!

    But, finally because of luck, i found the solution, please try my solution:

    - Connect Lumia 920 via usb

    - Then open wifi

    - Connect to internet

    - Open phone's setting

    - Open Phone Update

    - Check for updates. At this time, windows 7 will automatically install driver for Lumia 920 (the installation is something about Winusb driver)

    - then after installation, in device manager rm-821 nokia lumia 920 will change to Nokia USB Connectivity

    - DONE

    For flashing with Nokia Care Suite,

    unplug Lumia from USB, then:

    Nokia_Care_Suite_5.0_2012.45.4.5 Directions:

    1. Launch Nokia Care Suite

    2. Click the Product Support Tool for Store 5.0

    3. Click File

    4. Click Open Product

    5. Choose RM-821 (Nokia Lumia 920)

    6. On the bottom left click Programming

    7. Click Recovery

    8. You should see the firmware you downloaded and copied earlier under the Properties field.

    9. Click Start

    10. The software will check the package contents, it will fail to find the phone, and ask you to reboot and give you a button to click retry.

    - Plug the phone to usb

    - Hold the Volume Down and the Power button till vibrate

    - Click Retry

    - You will see the software say "Rebooting"

    - Wait the process.

    - Done, your Lumia 920 is flashed to new firmware :)

    the only problem i face now is when i connect to nokia care suite, the fuse application always stopped. I don't know why but I don't care because i have succesfully flashing my Lumia 920 :) 

    Hope this can help you, if succeed, please respond and write your exact step, because I found it only because of luck.

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  2. Anonymous
    2012-12-30T07:45:28+00:00

    Hi everybody,

    2 weeks without connection to PC finaly solved for my Lumia 920.

    I did just few steps today and it starts work!

    • phone connected to PC just hard rebooted and then driver installation started and after instaliation it is working!

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