Nokia Lumia 920 driver error

Anonymous
2012-11-10T22:27:34+00:00

I wanted to download my music via the phone app since most of my music library does not appear in my phone to download from the cloud (none of my music purchased via CD appears in it), but I encountered this problem:

When I connected my Lumia 920 for the first time to my computer, it did not showed the option to install any drivers. Instead it appears as "RM 820| Nokia Lumia 920" in divices and printers. I tried Troubleshooting but it says "MTP USB device has a driver problem" . I Installed the Windows phone app but it doesnt recogniced the phoen either. Running on Windows 8, 64 bit. HELP!!!

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-16T07:30:09+00:00

Hello!

My problem is the same.

Lumia 920 is a new phone, the operating system on my laptop Win7 64 bit.

I tried all the solutions proposed earlier, but did not help.

still I get the following error message: RM-821 / Nokia Lumia 920 device driver is not included.

Read the comments on the subject of the problem I think the win 64-bit operating systems features. I do not understand that Microsoft's mobile OS, Microsoft does not provide drivers for why?

(sorry for the poor English)

hi,

T

Hello Everyone!

We have the solution! I found on another forum, but it works out! :)

T

"

borcsi

New Member

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Posts: 1

Re: Lumia 920 drivers for Windows (desktop) 7  [ Edited ]

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‎2013-01-29 20:44 - edited ‎2013-01-29 20:45

Here's what worked for me:

  1. Go to Microsoft Update download catalog page (link works only in IE) http://catalog.update.microsoft.com/v7/site/home.a
  2. Search for 'Windows Phone WinUSB'
  3. Add the driver to cart and proceed to checkout
  4. Download the file to some directory
  5. Extract downloaded .cab file with eg. Winzip
  6. In Device manager click 'Update driver', 'Browse for sw', search for the directory you extracted the files and click Next.
  7. The "RM-821|Nokia Lumia 920" will be replaced by "Windows Phone WinUSB"

do the same for the second device and there you go."

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Anonymous
2012-11-16T13:17:57+00:00

Just a quick update. i found some advice on the Microsoft forum that suggested that i turned my phone off and on. Yeah right! i thought, but I had the windows phone app running on my mac anc connected my phone and as normal it was not recognised. Then I turned my phone off and on. On restarting the app recognised my phone :) Now i can connect anytime and sync my music etc. Hope this solution helps anyone else having this problem.

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  1. Anonymous
    2013-05-04T07:57:15+00:00

    Hi Tombe

    Fantastic! Your method worked! I have been trying lots of different things for months. My problem seemed to be that I didn't have a Portable Devices section in Device Manager. So when I conected the phone in switched off mode and then turned it on, the plug and Play wizard fired up and I let it search Windows Update. It complained about there not being a Nokia Bootmgr driver, but I press finish and it then carried on to install the 2 WinUSB NULL drivers and created a Portable Device.

    It seems to work well now with no yellow question marks in device manager.

    Many thanks for your help.

    Regards

    Nigel

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  2. Anonymous
    2013-04-06T13:04:23+00:00

    Due to many problems I have had connecting the Nokia LUMIA 920

    that I signed up for on 4 Feb 2013 to my Windows 7 PC,

    ( including many problems  described in a number of threads on both

    these MICROSOFT and also the NOKIA web-logs ),

    I strongly represented my difficulties to my Service Provider

     ( regrettably, Nokia 'chat' refused to assist me point blank ),

    and so,

    I have now had that phone provision to me (contract) cancelled by

    my Provider    ( the contract was declared null and void ),

    on the grounds I stated that I consider the Lumia 910 being

    'not fit for its intended purpose',

    and I have thus subsequently had to make other arrangements to

    obtain a more suitable mobile phone handset.

    I shall not be posting on Lumia 920 issues again.

    A big disappointment to me.

    -  many hours spent without resolving many issues -

       please NOKIA and MICROSOFT - try to work out better

       compatibility for this model,

       or at least advise potential customers and retailers more clearly !

    Hope other users eventually will find working answers to their

    problems with this device  :   I can only wish you good luck !

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