OK well nice long technical reply thanks. Well to be honest I think the manufacturers really make it hard for people to understand just what their devices can do or not do? For sure if you search you can often find out if for example it will do OTG?
The sales woman at the shop did not even know what OTG was so I had to explain to her, she connected my OTG and stick to her own phone and of course it worked, unfortunately her understanding of the principle did not. So you can understand why I had problems knowing if the phone actually did support OTG I believed when I bought it it did. That is what I understood.
The reason I was trying to contact the Sony service people was to ask them why their phones were being sold by people who could not properly understand the technical details of the product they were selling.
Very true what you say about what does it have to do with Microsoft and the Windows 10 phone?
Well my reply was only in sympathy with someone else who is confused by mobile phone manufacturers failing to include maybe one of the most useful functions.
By the way I do not like the Sony Xperia much better than that awful N9 I used to have.
Seem to remember a saying somewhere "The customer is always right"