Windows 7 desktop computer extremely slow

Sorry about the delay.  Everything takes so long to run. 

 I was able to get into normal mode (it takes hours to boot up) I did get to see the Event Viewer. 

The problem I noticed on Friday 12/16/11 around 8Am.  The Error logs from that morning:

5:33:40 A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting service to connect

Not an error but something I noticed:

5:54 The Google Update service (gupdate) service entererd the running state

5:56 Gupdate service stopped

7:46 The Application Experience service entered the running state

Another error:

7:55 A timeout was reached (30000 milliseconds) while waiting for a transaction Appinfo service

7:55:29 User logoff notification for Customer Experience Improvement program

7:55:36 Error A timeout was reached (30000 milliseconds) while waiting for a transaction response from the BITS service

7:57:19 The Windows Update Service entered the stopped state

7:57:58 Error The Group Policy client service did not shut down properly after receiving a preshutdown control

7:58:46 Error A timeout was reached (30000 milliseconds) while waiting for a transaction responce from the avgwd service

8:01:05 Error The AVGIDSAgent service did not shut down properly after receiving a preshutdown control

8:01:37 The Bonjour Service service entered the stopped state

8:03:01 Error A timeout was reached (30000 milliseconds) while waiting for a transaction response from the FontCach 3.0.0.0service

8:03:34 A timeout was reached (30000 milliseconds) while waiting for a transaction response from the Greg_Service service

8:04:06 A timeout was reached (30000 milliseconds) while waiting for a transaction response from the hpqddsvc service

8:04:23 The Windows Font Cache Service service entered the stopped state

A repeated error after that is

The Computer Browser service depends on the Server service which failed to start because of the following error Teh dependency service or group failed to start.

Note:  I ran sfc /scannow and got this one message out of the log:

2011-12-22 03:48:25, Info                  CSI    000002dc [SR] Verify complete

2011-12-22 03:48:25, Info                  CSI    000002dd [SR] Repairing 1 components

2011-12-22 03:48:25, Info                  CSI    000002de [SR] Beginning Verify and Repair transaction

2011-12-22 03:48:25, Info                  CSI    000002df Hashes for file member ??\C:\Windows\System32\drivers\Classpnp.sys do not match actual file [l:24{12}]"Classpnp.sys" :

  Found: {l:32 b:8PHEfMFkuL9LmcxOnA001gMFHNAe02msuaeB7JzKVqo=} Expected: {l:32 b:X6x8uEc3a0L4NIo7d75v01iUnjYAr0hbM/MLlVW2Q7U=}

2011-12-22 03:48:25, Info                  CSI    000002e0 [SR] Repairing corrupted file [ml:520{260},l:62{31}]"??\C:\Windows\System32\drivers"[l:24{12}]"Classpnp.sys" from store

2011-12-22 03:48:32, Info                  CSI    000002e1 Repair results created:

I had copied the Classpnp.sys from my son's computer to the computer that is not working well and that could be why this repair came up.  I thought since this was the file it was hanging on at start up, it would fix the problem, but it didn't fix it.

Note:  I ran chkdsk /r after booting up to the screen where you choose safe mode but I used the top option then chose command prompt.  It ran rather fast and came back with no errors.

Note: I tried clean boot from safe mode yesterday and tried to come up on normal boot and it was as slow as always. 

Things I have thought of trying but havent yet:

1. removing the button cell battery from the motherboard to reset bios (I'm afraid of this and worry that it will ask for a password that I don't have.
2. Look for and remove latest Windows updates.

3)updating all drivers (I think I could do this from safe mode by either getting the drivers (using my extra PC) from Gateway and copying them to the bad computer desktop and then installing from there?)

4)I can get back into main boot mode (which will take overnight) and look at event viewer again to see what the main error is now.

5)I am running a full scan of Malwarebytes right now(updated) to see if it finds anything, but it has been running overnight and is only on 60000 objects, so it will take a day or so.

Since this slowdown happens after the Gateway main screen and the Bios screen but before I get to the safe mode choice screen, I think it may be a registry error and if I can get one registry error out, it might be o.k. 

One thing I should mention is that the PC was set up to log straight onto Windows and now it is asking me to click on that square icon with my name on it.  I don't even know if that login has administrative rights, but before, I didn't have to click on any icon to get onto the computer.  Is there a fix that has to do with that issue?

Thanks for your patient help.

Hi,

Use the methods in the troubleshooter I posted above which almost always help resolve

these issues.

To use EventViewer are you logged on as ADMIN? If it is being blocked or affected by

corruption that is probably related to your issue.

Be sure to run SFC /scannow and then checkdisk (chkdsk) to reduce the effects of

corruption.

Does using the Clean Boot Method help the issue and/or point to any possible causes

and solutions?

---

Use MyEventViewer to read the Event log : (general perormance issues are often not

found in the EventViewer)

MyEventViewer can be checked at the time of the EVENT or BlueScreen (BSOD) to within

a second or so of the time of the BSOD to provide more information as to possible cause -

see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

set it to a bit before and after the time of the EVENT or BSOD.

http://www.nirsoft.net/utils/my\_event\_viewer.html

Hope this helps and Happy Holidays!

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Hi,

When I try to go into Event Viewer I get as far as selecting Windows Logs and System and when I right click on System, the Filter Current Log is greyed out.  Also, at the same time, I get a pop-up that shows Add Snap-in running.  Then an error pops-up with "The snap-in is not responding.  To return to MMC and check status of the snap-in, click cancel.  If you choose to end the snap-in immediately you will lose any unsaved data.  To end the snap-in now, click End now.

Do you have another suggestion on how to view data?

Hi,

Check with Gateway Support, their on-line documentation, drivers, and diagnostics.

Gateway Drivers and Downloads

http://support.gateway.com/support/drivers/dlcenter.asp

Gateway Support

http://support.gateway.com/support/?cmpid=topnav

Gateway Documents

http://support.gateway.com/support/supinfo/index.asp?cmpid=topnav

===============

Use the Clean Boot and other methods to try to determine the cause of and/or eliminate the issues.

---

References to Vista also apply to Windows 7.

What antivirus/antispyware/security products do you have on machine? Include any you have EVER

had on this machine including those you uninstalled (they leave remnants behind which can cause

strange issues).

---

Do these :

Try these to clear corruption and repair/replace damaged/missing system files.

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log

http://support.microsoft.com/kb/928228

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

==========================================

After the above :

How to troubleshoot a problem by performing a clean boot in Windows Vista orWindows 7

http://support.microsoft.com/kb/929135

Use Advanced Tools to Troubleshoot Performance Problems in Windows 7

http://www.howtogeek.com/howto/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-windows-7/

Problems with overall system speed and performance

http://support.microsoft.com/default.aspx/gp/slow_windows_performance?p=1

How to troubleshoot performance issues in Windows Vista

http://support.microsoft.com/kb/950685

Optimizing Microsoft Windows Vista Performance

http://support.microsoft.com/kb/959062

To see all that is loading bootup - wait a few minutes without doing anything - then Right Click

TaskBar - Task Manager - take a look at Appplications - Processes - Services - this is a quick

reference (if you have a little box on Lower Left - Show for All Users then check that).

How to Change, Add, or Remove Startup Programs in Windows 7http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

A quick check to see which are loading is Method 2 there - using MSCONFIG then post a list of

those here.

---

Tools that should help :

Process Explorer - Free - Find out what files, registry keys and other objects processes have open,

which DLLs they have loaded, and more. This uniquely powerful utility will even show you who owns

each process.

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Autoruns - Free - See what programs are configured to startup automatically when your system boots

and you login. Autoruns also shows you the full list of Registry and file locations where applications can

configure auto-start settings.

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Process Monitor - Free - Monitor file system, Registry, process, thread and DLL activity in real-time.

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

There are many excellent free tools at Sysinternals

http://technet.microsoft.com/en-us/sysinternals/default.aspx

WhatsInStartUP - Free - This utility displays the list of all applications that are loaded automatically

when Windows starts up. For each application, the following information is displayed: Startup Type (Registry/Startup Folder), Command -Line String, Product Name, File Version, Company Name,

Location in the Registry or file system, and more. It allows you to easily disable or delete unwanted

programs that runs in your Windows startup.

http://www.nirsoft.net/utils/what\_run\_in\_startup.html

There are many excellent free tools at NirSoft

http://www.nirsoft.net/utils/index.html

Window Watcher - Free - Do you know what's running on your computer? Maybe not. The Window

Watcher tells all, reporting every window created by every running program, whether the window

is visible or not.

http://www.karenware.com/powertools/ptwinwatch.asp

Many excellent free tools and an excellent newsletter at Karenware

http://www.karenware.com/

===========================================

Consider this an absolute must - manually updating your drivers.

Vista and Windows 7 love updated drivers so here is how to update the major ones.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods

above is preferred to ensure the latest drivers from System maker and Device makers are

found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

===========================================

Refer to these threads for many more excellent tips however be sure to check your antivirus

programs, update major drivers and BIOS, and also troubleshoot with the cleanboot method

first.

Problems with overall system speed and performance

http://support.microsoft.com/gp/slow\_windows\_performance/en-us

Performance and Maintenance tips

http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/19e5d6c3-bf07-49ac-a2fa-6718c988f125

Windows Explorer has stopped working

http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/6ab02526-5071-4dcc-895f-d90202bad8b3

Hope this helps and Happy Holidays!

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.