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I have a problem with my Gateway DX4831-01e desktop computer (1 1/2 years old) which is running Windows 7.
Last week, something happened (I don't know if it was an upgrade or a virus) but Windows 7 (64) started running extremely sluggish. I restarted and it was extremely slow on start up. I can get into Safe mode but it takes a couple of hours to load all. I can still access my hard drive and files there and I can plug devices into my USB ports (to allow backups and to load files for running)
On start up it goes from the Gateway screen to the Bios screen and then starts acting slow. Pressing F8 over and over gets me into Safe mode but it is very slow and during driver loading, it seems to hang up on the ClassPNP.sys file, but it eventually loads all(after an hour or so).
I have tried many things including running System restore and repair and running sfc /scannow (took overnight), removing AVG 2011 free (my virus scanner) and all of the folders that the AVG removal tool didn't remove, and deleting Temp files.
One other strange thing I noticed is that in my Start up programs (I use selective start up) there were three checkboxes for starting up a Java update, and Adobe reader and Adobe acrobat.) I removed all checkboxes but the system gets slow before I even get to the start up files, but it was strange and might point to the cause of the big problem.
My questions are, what is happening between the Bios screen and the driver loading screen that would slow it down? Could it be prefetch or start up file loading? I don't think so because I haven't even gotten to the Safe mode choice screen before the slow down happens.
Should I erase Prefetch or remove and reinstall the button cell battery to reset Bios? Will it ask me for a password on restart that I know I don't have?
Thanks in advance!
Gwen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
HI,
Gateway should have documentation on installing Windows on a new drive. And
they will sell the installation media cheap, if you need it, since you already own
Windows. Once you have the correct disk the installation is very straight forward.
The Repair Disk you made is not an installation disk.
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.
Hi,
No, leave the Windows Firewall running.
Those services are required so you are not offered a chance to stop them from loading.
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
AVG was supposed to be uninstalled but there are 3 ghost devices with AVG starting the names.
NOTE: Windows Firewall is running. Can I stop that from running first and could that be the problem? If so, how do I stop it and and how do I stop it from starting up again in the next boot?
SERVICES RUNNING: I am in clean boot Safe mode now and when I look at my service running, there are 3 that are actually running (Task Manager) and they aren't on the MSConfig list of services to run. They are:
RpcSs Remote Procedure Call (RPC)
ProfSvc (group netsvcs) User Profile Service
PlugPlay (group AcomLaunch) Plug and Play
Hi,
Yes we see the same things you do.
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
I haven't tried uninstalling them and wouldn't know which ones to uninstall. I did run a complete uninstall of AVG and see that they are in the ghost devices, so I wonder if those should be uninstalled. And the ones with all the numbers in the title? I don't know what they are. Do you have advice on what ghost devices to uninstall?
So I think I will End Task on Malwarebytes, run ccleaner, and then run TKDSSKiller?
This will all take some time.
Can both of you see my responses so I shouldn't double post? Thanks!
