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I have a problem with my Gateway DX4831-01e desktop computer (1 1/2 years old) which is running Windows 7.
Last week, something happened (I don't know if it was an upgrade or a virus) but Windows 7 (64) started running extremely sluggish. I restarted and it was extremely slow on start up. I can get into Safe mode but it takes a couple of hours to load all. I can still access my hard drive and files there and I can plug devices into my USB ports (to allow backups and to load files for running)
On start up it goes from the Gateway screen to the Bios screen and then starts acting slow. Pressing F8 over and over gets me into Safe mode but it is very slow and during driver loading, it seems to hang up on the ClassPNP.sys file, but it eventually loads all(after an hour or so).
I have tried many things including running System restore and repair and running sfc /scannow (took overnight), removing AVG 2011 free (my virus scanner) and all of the folders that the AVG removal tool didn't remove, and deleting Temp files.
One other strange thing I noticed is that in my Start up programs (I use selective start up) there were three checkboxes for starting up a Java update, and Adobe reader and Adobe acrobat.) I removed all checkboxes but the system gets slow before I even get to the start up files, but it was strange and might point to the cause of the big problem.
My questions are, what is happening between the Bios screen and the driver loading screen that would slow it down? Could it be prefetch or start up file loading? I don't think so because I haven't even gotten to the Safe mode choice screen before the slow down happens.
Should I erase Prefetch or remove and reinstall the button cell battery to reset Bios? Will it ask me for a password on restart that I know I don't have?
Thanks in advance!
Gwen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
HI,
Gateway should have documentation on installing Windows on a new drive. And
they will sell the installation media cheap, if you need it, since you already own
Windows. Once you have the correct disk the installation is very straight forward.
The Repair Disk you made is not an installation disk.
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.
References to Vista also apply to Windows 7.
This is serious error and "may" not be repairable without professional tech support from
a real computer shop (not leeks and peeks at a BestBuy or other BigBox Stores) or your
System maker's Support.
Here are the troubleshooting methods to try to fix the issue :
Bootmgr is missing Press Ctrl+Alt+Del to restart Error message when starting Windows
http://support.microsoft.com/kb/2622803
How to Fix the "Bootmgr is missing" Error in Windows
http://www.sevenforums.com/tutorials/104341-bootmgr-missing-fix.html
Try Startup Repair - (If at ANY point you gain some but not full access to Windows come
back and try Startup Repair again.) Very often StartUp Repair has to be run TWO or moretimes.
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7
Try StartUp Repair from Recovery Options or Windows 7 disk.
How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html
Recovering the Vista or Windows 7 Bootloader from the DVD
http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+from+the+DVD
Recovering the Vista Bootloader with EasyBCD (Windows 7)
http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+with+EasyBCD
Repairing the Windows Vista Bootloader (Windows 7)
http://neosmart.net/wiki/display/EBCD/Repairing+the+Windows+Vista+Bootloader
Unable to boot in windows vista- windows boot configuration data file is missing required
information - Repair Corrupt Boot Manager (Windows 7)
How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and
repair startup issues in Windows Vista (Windows 7)
http://support.microsoft.com/kb/927392
How to fix "BOOTMGR is missing" in Windows Vista (Windows 7)
http://cyberst0rm.blogspot.com/2007/04/how-to-fix-bootmgr-is-missing-in.html
Error message when you start Windows Vista: "The Windows Boot Configuration Data file is
missing required information" (Windows 7)
http://support.microsoft.com/kb/927391
Vista Tip: Repair "BOOTMGR is missing" error - a quick how to (Windows 7)
http://lifehacker.com/251733/vista-tip--repair-bootmgr-is-missing-error
See this section here - To repair/rebuild the Boot Config Data Use the Bootrec.exe Tool (Windows 7)
http://www.vistax64.com/tutorials/163304-dual-boot-using-free-partitioning-software.html
=========================================
If you do not have a Windows 7 disk you can borrow a friends as they are not copy
protected. Your System maker will also sell the physical DVD cheap since you already
own Windows. Also you can make a repair disk on another computer.
If you need to make repair disks - these help repair Windows not re-install.
Download Windows 7 System Recovery Discs - now charging $9.75 for the ISO
images to make the disks.
http://neosmart.net/blog/2009/windows-7-system-repair-discs/
How to Create a Windows 7 System Repair Disc - Free
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
