Windows 7 desktop computer extremely slow

Hi,

Here is my troubleshooter for the StartUpRepairOffline issue which may help though it can be

a very serious issue. I would definitely check the drive, if possible, with those boot disks you

are making however this issue may prevent them from properly accessing the drive.

Yes this could be a cable problem however it is more likely to be the hard drive or even other

hardware. If you buy a new hard drive and that does not solve the issue, though in many

cases it would, the drive could still be used internally or externally, with a USB case, in

another computer. Of course you could first try to format and re-unstall Windows on the

old drive. That removes everything from the drive. Even if that works the drive should be

consider suspect since we don't know the root causeof the issue.

This could be a serious error and need tech support from a real computer shop (not leeks and peeks

at a BestBuy or other BigBox Stores) or your System maker's Support.

Go into Setup/Settings (BIOS/CMOS) often F2 as you boot so watch screen as you startup. Set the

boot order to CD/DVD to use Vista disks. Remember to set back when done.

With a Vista or Repair disk try Startup Repair - (the possible fixes are same as these though the titles

are named differently.)

This tells you how to access the System Recovery Options and/or use a Vista Disk

http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Try StartUp Repair from Recovery Options or Vista disk.

How to do a Startup Repair

http://www.vistax64.com/tutorials/91467-startup-repair.html

Possible fixes for that error are same as for these :

Unable to boot in windows vista- windows boot configuration data file is missing required information -

Repair Corrupt Boot Manager

http://www.troublefixers.com/unable-to-boot-in-windows-vista-windows-boot-configuration-data-file-is-missing-required-information/

How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair

startup issues in Windows Vista

http://support.microsoft.com/kb/927392

How to fix "BOOTMGR is missing" in Windows Vista

http://cyberst0rm.blogspot.com/2007/04/how-to-fix-bootmgr-is-missing-in.html

Error message when you start Windows Vista: "The Windows Boot Configuration Data file is missing

required information"

http://support.microsoft.com/kb/927391

Vista Tip: Repair "BOOTMGR is missing" error - a quick how to

http://lifehacker.com/251733/vista-tip--repair-bootmgr-is-missing-error

See this section here - To repair/rebuild the Boot Config Data Use the Bootrec.exe Tool

http://www.vistax64.com/tutorials/163304-dual-boot-using-free-partitioning-software.html

=========================================

If you do not have a Vista disk you can borrow a friends as they are not copy protected. Your

System maker will also sell the physical DVD cheap since you already own Windows. Also you

can make a repair disk on another computer.

If you need to make repair disks - these help repair Windows not re-install.

How to Create a Vista Recovery Disc - Free methods

http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

NeoSmart now charges $9.75 for their ISO images to make the disks.

How to Make a Bootable Disk in Vista

http://www.brighthub.com/computing/windows-platform/articles/7050.aspx

Download: Windows Vista 32 bit (x86) Recovery Disc and Windows 7

http://neosmart.net/blog/2008/download-windows-vista-x64-recovery-disc/

Download: Windows Vista x64 Recovery Disc and Windows 7

http://neosmart.net/blog/2008/download-windows-vista-x64-recovery-disc/

How to Make a Windows Vista Repair Disk If You Don’t Have One

http://www.howtogeek.com/howto/windows-vista/how-to-make-a-windows-vista-repair-disk-if-you-dont-have-one/

==========================================

These "may" help :

Also from the COMMAND PROMPT of Recovery Console (if possible) or a Vista disk

SFC /scannow

Hit Enter

and after that runs

chkdsk /f /r

Hit Enter

( Spaces between C and /   k and /  and f and / )

Retry Startup Repair after Chkdsk.

If needed after those you can retry System Restore from the Recovery or Vista disk.

How to Do a System Restore in Vista

http://www.vistax64.com/tutorials/76905-system-restore-how.html

Or from the Command Prompt :

C:\Windows\System32\rstrui.exe

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

An update: 

I was already running Wester Digital's DLGDiag from boot disk and it gave a result:

Warning!  One or more current or worst-case attributes are below threshhold.

I then booted into a Windows boot disk and did Windows Startup repair and it said Startup Repair cannot repair this computer automatically

Problem signature

Problem Event Name: StartupRepairOffline

Problem Details

01:6.1.7600.16385

02:6.1.7600.16385

03:unknown

04:268

05:External media

06: 1

07:Bad Disk

OS Version: 6.1.7600.2.0.0.256.1

Local ID: 1033

"A hard disk problem is preventing Windows ferom starting

Then I tried command prompt

CHKDSK /f /r and got No Errors

Then I tried sfc /scannow and it says something like startup repair requires reboot.

I believe I tried rebooting to the boot disk again and got the same message.

I'm in Safe mode right now trying to get what I can off the hard drive and I'm downloading Hiren's virus scan to create a boot disk because the Trinity boot disk link didn't work on my computer.  I will create a Hiren CD and see if I can scan from it to completely rule out a virus. 

Do you have any other suggestions?

Reseating the cables?  Trying new cables? 

The PC is only 1 1/2 years old and the 1TB hard drive was only about 1/3 full.  If I buy a new hard drive and try to install it, it could still be a motherboard problem and I would have to buy a new computer.  I hate to have to spend $500 for a new computer after only 1 1/2 years.

I'll try other scans if you think they might help. 

Thanks for helping out so much.

Happy New Year! Gwen

Hi,

You have to have the BIOS set to boot from the CD/DVD drive first.

Here are some other methods to check the disk :

The Windows and Linux disks I previously suggested will boot and have maleware checking,

as well as some disk checking, programs.

For even better and more efficient checking :  <- Advanced Methods.

From the Command Prompt of the Recovery Console (if you have one) or from a Vista/Windows

7 disk - if you do not have a Vista/Windows 7 disk you can borrow a friend's (it needs to be same

32 or 64 bit and they are not copy protected) or make one. Also your System maker will sell the

physical disks cheap since you already own Windows.

chkdsk /f /r

REBOOT

Space after k and before /  and after f and before /

sfc /scannow

REBOOT

Space after c and before /

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

What are the system recovery options in Windows 7?

http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7

Go into Setup/Settings (BIOS/CMOS) often F2 as you boot so watch screen as you startup. Set the

boot order to CD/DVD to use Windows disks (Vista or Windows 7 whichever you have installed.)

Remember to set back when done.

If you need to make repair disks - these help repair Windows not re-install.

Download Windows 7 System Recovery Discs - now charging $9.75 for the ISO

images to make the disks.

http://neosmart.net/blog/2009/windows-7-system-repair-discs/

How to Create a Windows 7 System Repair Disc - Free

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

=====================================

If CheckDisk fails to complete as above :  <-- Manufacturer's Diagnostic Utilities.

(The old 302602 links is not valid now for the diagnostic links.)

Diagnostic Utilities By Manufacturer - run the one for your hard drive

http://www.techsupportforum.com/hardware-support/hard-drive-support/462298-no-ide-device-found.html

Corrected list as of 6-09-2010

Fujitsu Hard Drives: Diagnostic Utilities Here

http://www.fujitsu.com/emea/products/hdd/

Hitachi Hard Drives: Diagnostic Utilities Here

http://www.hitachigst.com/support/downloads/

IBM Hard Drives: Use Hitachi Utilities*

Toshiba Hard Drives: Use Hitachi or Maxtor Utilities

Maxtor Hard Drives: Diagnostic Utilities Here (now SeaGate)

http://www.seagate.com/www/en-us/support/

Quantum Hard Drives: Use Maxtor Utilities

Seagate Hard Drives: Diagnostic Utilities Here

http://www.seagate.com/www/en-us/support/downloads

Conner Hard Drives: Use Seagate Utilities

Samsung Hard Drives: Diagnostic Utilities Here

http://www.samsung.com/global/business/hdd/

Western Digital Hard Drives: Diagnostic Utilities Herehttp://support.wdc.com/product/download.asp?lang=enhttp://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html

The trial versions of one of these "might" help.

SpeedFan

http://www.almico.com/sfdownload.php

HD Tunehttp://www.hdtune.com/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Thanks for your help so far.  I downloaded that .ISO and burned a dvd and booted with it and it came up with this error:

Unable to locate the license Agreement file DLGLICE.TXT 

Please make sure that the license agreement file is located in the same pathe as DLGDIAG.EXE

Then after a while, this message came up:

Cannot load the file A:\COMMAND.COM insert correct disk and strike any key.

After some research on the error, it looks like it is an older version that may have booted in the past by floppy.  Someone in the thread tried this bootable disk:

http://www.ultimatebootcd.com/.

Can you recommend it or others?

I called Western Digital and they couldn't help me.  And, I couldn't get the desktop's front panel off to slide the hard drive out to get the serial number.

I'm about to give up.  Would Geek Squad be a reasonable place to take the computer?  I just really want to get it running myself.

Thanks!