Can't install Windows updates-- error code 80248015

Anonymous
2012-05-21T14:15:05+00:00

error code 80248015 can't install updates.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-05-21T15:17:32+00:00

Verify that the time, date/year & time-zone are set correctly

<<Set the clock>>

Always remember to set a System Restore point before doing any work on your computer.

Rename the Windows Update Softwaredistribution folder

That is what I got when searched around for error 0x80248015

This problem may occur if the Windows Update, Software distribution folder has been corrupted.

 We can refer to the following steps to rename this folder.

Please note that the folder will be re-created the next time we visit the Windows Update site.

  1. Close all the open windows.
  2. Click the "Start" Button, click "All programs", and click "Accessories".
  3. Right-click "Command Prompt" and click "Run as administrator".
  4. In "Administrator: Command Prompt" window, type in " net stop WuAuServ" (without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder.

  1. Click the "Start" Button, in the "Start Search" box, type in " %windir%" (without the quotes) and press Enter.
  2. In the opened folder, look for the folder named "SoftwareDistribution".
  3. Right-click on the folder, select "Rename" and type " Sdold " (without the quotes) to rename this folder.
  4. Still in "Administrator: Command Prompt" window, type the command " net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

Note: Please look at the cmd window and make sure it says that it was successfully started.

Note: If the issue is resolved and you can successfully download and install updates, you can safely delete the SoftwareDistribution.old directory to recover disk space.

The windows update team and other users who regularly read the forum can either share their knowledge or learn from your interaction with us.

UTC/GMT is 15:15 on Monday, May 21, 2012

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  1. Anonymous
    2012-06-16T06:28:07+00:00

    Also -

    Support Request Number: 

    1178742013

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  2. Anonymous
    2012-06-16T06:02:39+00:00

    Hi Jose,

    Sent email - Support Case Number: 1178741729

    Cheers

    Paul

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  3. Anonymous
    2012-06-14T18:15:42+00:00

    Hi Jose,

    Put up the logs, but no response from anyone. Think I've now tried everything I have been able to find although I have just found this? What do you think? If you think it's worth a try can you please explain how I do the process correctly.

    I found the fix! I went into the registry and found:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

    "UseWUServer"=dword:00000001

    I deleted the entry for UseWUServer (at first I just tried setting it to 0, but no dice) and restarted the system. Now my updates work just fine :)

     I'm running Windows 7 Home Premium.

     

    Many thanks for your assistance up to date Jose.

    Cheers

    Paul (Marazan)

    Paul,

    Rather than send you on what might turn out to be a proverbial "wild goose chase," I'm going to recommend that you contact MS Consumer Security Support about all this.

    Visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy.

    If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

    Or you can...

    For home users, no-charge support is available by calling ☎ 1-866-234-6020 (and/or 1-800-936-5700 and/or 1 800 936 2909 ) in the United States and in Canada or by contacting your local Microsoft subsidiary.

    There is no-charge for support calls that are associated with security updates.

    When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g.,Kb2660649).

    Or you can...

    Customers who experience issues installing Microsoft security updates also can visit the following page for assistance:

    OPTION A:

    I. Open IE 32-bit (only) to <<https://consumersecuritysupport.microsoft.com/>>

    II. Click on Security Updates are not successfully installed

    III. On the resulting page, click on CONTINUE

    IV. Select appropriate country/language then click on CONTINUE

    V. Click on the PHONE or E-MAIL support option

    OPTION B:

    Start a Windows Update support incident email request <https://support.microsoft.com/oas/default.aspx?gprid=6527>

    OPTION C:

    <http://supportservices.microsoft.com/support/services/windows_update>

    Try here, and see if Russell Pope is available if it is not, try another tech that is available.

    They provide “basic” support for free.

    Don’t let them upsell you to paid service.

    Here is a review of the service: <<http://www.pcworld.com/article/245772/microsofts_answer_desk_offers_live_free_and_fee_tech_support.html#tk.nl_wvx_h_cbstories>>

    Start a free Windows Update support incident request via email

    https://support.microsoft.com/oas/default.aspx?gprid=6527

    You can also start a free support incident via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site:http://support.microsoft.com/common/international.aspx

    NOTES:

    1. Tell the tech that you've been working with me in this forum and cite a link to the thread <<http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/cant-install-windows-updates-error-code-80248015/61f1309b-90f3-4c5f-bcc3-63440155577a>> so (s)he can see what we've tried already.
    2. **If the tech tries to bounce you back to this forum for support, insist on escalating your case to a Level 2 tech.**Best of luck and please let me know how you make out.

    Also let me know the SRX number assigned to your support incident, please.

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  4. Anonymous
    2012-06-14T16:39:40+00:00

    Hello All,

    Just to share my experience. I was facing the same issue of Windows Updates not working with error: 80248015. After trying the solutions provided here, i just happened to check the date on my PC. My kidz have changed it to 2099 ! & that was the rpobelm. I tried to automatically update the time, but even that did not work. So run the command prompt as Administrator & type "date" than manually put the date in mm-dd-yy format. Once the date is changed, it worked like a charm!

    This is just to share my experience. I hope it will help someone.

    Cheers.

    YP.

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