Failure configuring Windows update KB2685811

Anonymous

On Windows 7 pro x64 with SP1, I've been getting this message when rebooting after installing KB2685811 ("Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems"): "Failure configuring Windows update". All updates from last Tuesday (13/Nov/2012) were installed correctly, only this one fails.

I tried...

Rebooting, F8 and then using repair. It detected no errors.

Installing the patch with the antivirus (Avira free) disabled, which changed nothing.

Downloading the update manually and installing it. Made no difference.

Installing KB947821, found here: https://www.microsoft.com/en-us/download/details.aspx?id=20858

I then found a file I had downloaded yesterday (can't remember where from) called windowsupdate.diagcab

I ran it and it detected 2 errors:

[a] Potential Windows update database error detected (0x80070002)

[b] Problem with Background Intelligent Transfer Service (BITS)

I eventually solved [a] and [b] with MicrosoftFixit50202.msi, but not the original problem. I still get the "Failure configuring Windows update" message after rebooting, once the installation reaches 61%.

There were a couple of other things I did, but I can't remember exactly what they were...

Any help is appreciated.

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Anonymous

I had the same problem and found a solution.

For this update, TEMP file location should be set to default C:.

I changed Temp file location from RAM disk to C:\ for this update and it worked. Thereafter I changed the Temp file location back to RAM disk.

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102 additional answers

Anonymous

2012-11-22T18:16:58+00:00

Thx - after checking the log the problem was obvious, there were some temporary files that couldn't be deleted in C:\windows\winsxs\temp - I booted with Ubuntu CD, deleted them, rebooted to windows and the update kb2685811 installed just fine.

All I tried before as setting %temp% to C:\temp, reseting repository etc. didn't work

Regards

Good to know that the cbs.log file helps to solve your problem.

Could you please share which file under \windows\winsxs\temp cannot be deleted? With that information, I might be able to figure out whether your problem was directly caused by KB2685811, or KB2685811 was merely a victim of some other problems.
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Anonymous

2012-11-23T07:14:24+00:00

piotr sliwinski

can you explain exactly what you did, because I think that might be my problem as well. I have tried all the other remedies and have had no luck??

Thank you
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Anonymous

2012-11-24T10:58:07+00:00

Hi all!

So based on two recent cases with KB2685811 not installing.

As pointed by Wei Mao you need to inspect cbs.log (i use Notepad ++ for the job)

In the first case I had error with 5 files in C:\windows\winsxs\temp that couldn't be deleted so I booted with Ubuntu CD and deleted all content of C:\windows\winsxs\temp which then allowed for the update to install fine.

Second case - with Wei Mao help who pointed to error:

Error 80 in Function CMofLexer::CMofLexer line 615 C:\Windows\system32

\wbem\Wdf01000.mof (1): error in my cbs.log

I again booted with Ubuntu CD, renamed the following files C:\Windows\system32

\wbem\Wdf01000.mof and C:\Windows\system32

\wbem\Wdf01000uninstall.mof (i didn't delete them just in case)

then the problematic update installed fine.

So inspect your cbs.log and hope for the best :)

Peter
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