Failure configuring Windows update KB2685811

Anonymous
2012-11-16T15:17:43+00:00

On Windows 7 pro x64 with SP1, I've been getting this message when rebooting after installing KB2685811 ("Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems"): "Failure configuring Windows update". All updates from last Tuesday (13/Nov/2012) were installed correctly, only this one fails.

I tried...

Rebooting, F8 and then using repair. It detected no errors.

Installing the patch with the antivirus (Avira free) disabled, which changed nothing.

Downloading the update manually and installing it. Made no difference.

Installing KB947821, found here: https://www.microsoft.com/en-us/download/details.aspx?id=20858

I then found a file I had downloaded yesterday (can't remember where from) called windowsupdate.diagcab

I ran it and it detected 2 errors:

[a] Potential Windows update database error detected (0x80070002)

[b] Problem with Background Intelligent Transfer Service (BITS)

I eventually solved [a] and [b] with MicrosoftFixit50202.msi, but not the original problem. I still get the "Failure configuring Windows update" message after rebooting, once the installation reaches 61%.

There were a couple of other things I did, but I can't remember exactly what they were...

Any help is appreciated.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-11-16T23:55:33+00:00

I had the same problem and found a solution.

For this update, TEMP file location should be set to default  C:.

I  changed Temp file location from RAM disk to C:\ for this update and it worked.  Thereafter I changed the Temp file location back to RAM disk.

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  1. Anonymous
    2012-11-17T13:44:21+00:00

    Note: WMIDiag.exe is a self extracting achive, which includes a vbscript and detailed instructions of what to do.

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  2. Anonymous
    2012-11-17T13:36:10+00:00

    Already tried that and it has no effect. Error 80041002 (WBEM_E_NOT_FOUND) "Object cannot be found" can also be WMI related, so I run WMIDiag.exe available at http://www.microsoft.com/en-us/download/details.aspx?id=7684. Enabled DCOM and run WINMGMT.EXE /RESYNCPERF but no luck either (note: WINMGMT.EXE goes not have /SYNCPERF option). There seems to be 9 8004100E - (WBEM_E_INVALID_NAMESPACE) and 790 80041002 - (WBEM_E_NOT_FOUND) errors. Yet I have not noticed any problems with Windows - except with kb2685811 upgrade.

    I have now used 3 days to fix the upgrade problem and since it is not a critical upgrade I decide to hide it for now and look for solution later. Maybe I just restore an old backup and run all zillions of updates again. Thanks for help anyway.

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  3. Anonymous
    2012-11-17T13:11:45+00:00

    I have a monster of this problem too, all my laptop windows updates for this month November 2012 have failed, yet they're fine on my PC tower!!!

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  4. Anonymous
    2012-11-17T13:03:56+00:00

    This solved it for me. I went to

    Control Panel > System > Advanced System Settings > Advanced > Environment Variables > And then changed both in User and System Variables the location of the Temp folder to the Windows partition (in my case it became O:\Temp).

    Thank you

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