Failure configuring Windows update KB2685811

Anonymous
2012-11-16T15:17:43+00:00

On Windows 7 pro x64 with SP1, I've been getting this message when rebooting after installing KB2685811 ("Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems"): "Failure configuring Windows update". All updates from last Tuesday (13/Nov/2012) were installed correctly, only this one fails.

I tried...

Rebooting, F8 and then using repair. It detected no errors.

Installing the patch with the antivirus (Avira free) disabled, which changed nothing.

Downloading the update manually and installing it. Made no difference.

Installing KB947821, found here: https://www.microsoft.com/en-us/download/details.aspx?id=20858

I then found a file I had downloaded yesterday (can't remember where from) called windowsupdate.diagcab

I ran it and it detected 2 errors:

[a] Potential Windows update database error detected (0x80070002)

[b] Problem with Background Intelligent Transfer Service (BITS)

I eventually solved [a] and [b] with MicrosoftFixit50202.msi, but not the original problem. I still get the "Failure configuring Windows update" message after rebooting, once the installation reaches 61%.

There were a couple of other things I did, but I can't remember exactly what they were...

Any help is appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-11-16T23:55:33+00:00

I had the same problem and found a solution.

For this update, TEMP file location should be set to default  C:.

I  changed Temp file location from RAM disk to C:\ for this update and it worked.  Thereafter I changed the Temp file location back to RAM disk.

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  1. Anonymous
    2012-12-18T13:51:00+00:00

    Just wanted to say thanks to Wei.  I emailed him my cbs log file and he identified a problem with my WMI repository.  My log file had this message in it:

    2012-12-13 11:35:41, Info                  CSI    00000014 Begin executing advanced installer phase 32 (0x00000020) index 8 (sequence 41)

        Old component: [ml:322{161},l:320{160}]"Microsoft-Windows-WDF-Kernel Library, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"

        New component: [ml:322{161},l:320{160}]"Microsoft-Windows-WDF-Kernel Library, Culture=neutral, Version=6.1.7601.17803, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"

        Install mode: install

        Installer ID: {9f4ec79f-3a97-4772-b635-2899468900a2}

        Installer name: [3]"Mof"

    2012-12-13 11:35:43, Error                 CSI    00000001@2012/12/13:11:35:43.586 (F) Logged @2012/12/13:11:35:41.902 : [ml:100{50},l:98{49}]"MOF (install online) $(runtime.wbem)\Wdf01000.mof"

    2012-12-13 11:35:43, Error                 CSI    00000002@2012/12/13:11:35:43.586 (F) CMIADAPTER: Inner Error Message from AI HRESULT = 80041002 [Error,Facility=FACILITY_ITF,Code=4098 (0x1002)]

    [139]"An error occurred while creating object 1 defined on lines 21 - 142:

    0X80041002 Class, instance, or property 'EventTrace' was not found.

    I followed his instructions:

    1 - start “command prompt” as administrator

    2 - cd \windows\system32\wbem

    3 - mofcomp.exe wmi.mof

    Reboot, try install the update again

    and the update then installed successfully.

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  2. Anonymous
    2012-12-15T17:15:38+00:00

    Same problem, but solution did not work for me.  Tried setting TEMP and TMP environment variables to C:\TEMP (which did not work) then to C:\ (which also did not work).

    Microsoft, please fix this problem.  It seems reasonable that a lot of people have this problem, but most are too unskilled to find this thread or related threads.

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  3. Anonymous
    2012-12-14T16:35:36+00:00

    Hi marsano,

    Can you clarify how to navaigate there? Should I be typing in the black administrator box after C:\Windows\system32? Or should I right click and copy the CBS.log somewhere.

    Thanks!

    Yes.  When you see "C:\Windows\system32:", that is a command prompt.  Type these commands:

    cd c:\windows\logs\cbs

    copy cbs.log c:\xxxxx.log

    Now you will have a file in the c:\ (root) directory called xxxxx.log, which you can email to Wei.

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  4. Anonymous
    2012-12-14T06:56:59+00:00

    Where do you change the TEMP file location to C:?

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