windows 8 file history does not recognize my iomega hard drive

Anonymous
2012-11-05T21:02:44+00:00

I'm having problems with setting up file history to back up my files, as the program will not recognize my Iomega portable hard drive.

I keep getting this error message every time I try to back up the files.

File history does not recognise this drive!

It is shown ok in my computer list and I can drag and drop files into it ok.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-12-17T02:47:50+00:00

Ok, I've now cracked the problem of File History not recognising my external USB expansion drive, even though the drive had worked initially and it was behaving normally in File Explorer. Here's how I did it - it worked for me on my PC - maybe it will work for others.

  1. Open File History and click Select Drive. Select a different drive than the one that is failing to be recognised. (If necessary add an extra internal HDD to your PC. If you have a laptop you could try adding an additional external USB drive to a different USB port - I haven't tried this.) Proceed to set up File History on the new drive. Then turn File History off on the new drive so that a whole lot of your files are not transferred there.
  2. Go to the external USB drive that wasn't being recognised, find the File History folder and rename it to "File History.old" or delete it.
  3. Go to your C:\Users\your user folder\AppData\Local\Microsoft\Windows, find the File History folder and rename it "File History.old" or delete it. 
  4. Re-open File History, click Select drive and select the original USB drive that was not being recognised. The drive should now set up normally and start operating. 
  5. Delete the File History folder on the spare drive used in procedure 1. above.

The above process is relevant to situations where people may have altered drive letters by adding or removing drives or moving the system between drives and because of this the File History configuration files are pointing at the wrong drive.

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Anonymous
2012-12-10T19:52:53+00:00

I  don't know if this will help anyone else, but I spent 3 hours two nights ago on the phone with the MIcrosoft "Answer Desk":   

http://answerdesk.microsoftstore.com/

I don't remember how I found them, but I'm glad I did.  It started as a chat session, but then the agent offered to remote my computer and he took it from there.  He did a ton of different things, and was also editing the registry, and updating driver files on my ext device.  But ultimately, what seemed to seal the deal was when he reassigned the name of my external device with a different drive name.  Apparently, my second device was carrying a different file name than the first drive I had connected.  He changed the drive name to be the same as the drive that File History kept looking and asking for, and voila...it worked.  He said it tricked the registry into thinking that it was getting the same device.  I'm not sure it was all as simple as that, but whatever he did worked.  He told me that since I had purchased a new computer with Win8, I was eligible for "warranty" service at no charge.  What a nice surprise that was.  So if you are also in that boat...having just gotten Win 8 or moved up to it, it might be worth a shot to bring up the Microsoft Answer Desk, and start a chat and see where it goes.  For me it was a Godsend, because my next option was to reinstall the operating system with my recovery disk, and I sure didn't want to go through all that.  Good luck all...there is hope if you can get to the right person!

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  1. Anonymous
    2012-12-12T04:28:24+00:00

    diane

    so sorry I don't remember how he did that.  it happened so fast.  I kind of remember him right clicking (i think) on "devices" in the menu you get when you hover your cursor in the bottom right and bring up that menu.  I think "device management" was part of that menu, and then maybe he right clicked on it and something came up asking if he wanted to reassign the drive a different letter.  Sorry, that''s about all I can remember.  I called them back today and got them to remote me again to fix one other issue...a monster of a problem I created with IE 10 when I installed Chrome and made it my default.  Google and Microsoft must really be battling it out behind the scenes with little games they play with each other that messes the others search engine up.  

    Anyway...got that fixed and today, I was told that the answer desk usually charges $90 per session but that these sessions for me are free during the 90 day warranty period...and I took that to mean for anyone who had bought a computer recently with Win 8 installed or bought the product to install on their machine.  They will ask for the product ID and if you have that, I'd call them and let them remote you and fix the unrecognized drive issue.  Wish I could help more...I feel your pain.

    PS  I'd look myself to see where that menu is for reassigning the drive, but I found a crack in my computer case, and it was sent off today for repair.  Forturnately, I have the "accidental breakage" coverage/insc.

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  2. Anonymous
    2012-12-12T21:30:26+00:00

    Thank you for the additional info, and I hope your computer case repair has a good outcome.  Unfortunately, I did not have a good outcome--only the same error messages--when I changed the assigned letter to my USB flash drive.  I also used a different USB port and different drive letter, but still the same error messages, including:  "File History doesn't recognize this drive," and "Reconnect your drive,"  although this whole time my computer sees this USB flash drive in File Explorer and I can copy files from my computer onto the USB flash drive within File Explorer.  I am writing in with this link below in case it might help anyone else solve this File-history-not-recognizing-external-drive issue to know how to change the drive letter for a USB drive:

    http://www.howtogeek.com/96298/assign-a-static-drive-letter-to-a-usb-drive-in-windows-7/

    This also works in Windows 8.  As for me, I have exhausted all known suggestions except for the answers desk.  If there is any good outcome, I will write in with what worked.

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  3. Anonymous
    2012-12-13T07:58:36+00:00

    I've tried altering the drive letters for the USB drive on my PC using all likely combinations that might have applied when my File History was initially working but no luck. (I used Control Panel-Administrative Tools-Computer Management-Disk Management- right click USB disk-change drive letter and paths.)

    Must be more to it than just changing the drive letter.

    Rob

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