windows 8 file history does not recognize my iomega hard drive

Anonymous
2012-11-05T21:02:44+00:00

I'm having problems with setting up file history to back up my files, as the program will not recognize my Iomega portable hard drive.

I keep getting this error message every time I try to back up the files.

File history does not recognise this drive!

It is shown ok in my computer list and I can drag and drop files into it ok.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2012-12-17T02:47:50+00:00

Ok, I've now cracked the problem of File History not recognising my external USB expansion drive, even though the drive had worked initially and it was behaving normally in File Explorer. Here's how I did it - it worked for me on my PC - maybe it will work for others.

  1. Open File History and click Select Drive. Select a different drive than the one that is failing to be recognised. (If necessary add an extra internal HDD to your PC. If you have a laptop you could try adding an additional external USB drive to a different USB port - I haven't tried this.) Proceed to set up File History on the new drive. Then turn File History off on the new drive so that a whole lot of your files are not transferred there.
  2. Go to the external USB drive that wasn't being recognised, find the File History folder and rename it to "File History.old" or delete it.
  3. Go to your C:\Users\your user folder\AppData\Local\Microsoft\Windows, find the File History folder and rename it "File History.old" or delete it. 
  4. Re-open File History, click Select drive and select the original USB drive that was not being recognised. The drive should now set up normally and start operating. 
  5. Delete the File History folder on the spare drive used in procedure 1. above.

The above process is relevant to situations where people may have altered drive letters by adding or removing drives or moving the system between drives and because of this the File History configuration files are pointing at the wrong drive.

Was this answer helpful?

20+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2012-12-10T19:52:53+00:00

I  don't know if this will help anyone else, but I spent 3 hours two nights ago on the phone with the MIcrosoft "Answer Desk":   

http://answerdesk.microsoftstore.com/

I don't remember how I found them, but I'm glad I did.  It started as a chat session, but then the agent offered to remote my computer and he took it from there.  He did a ton of different things, and was also editing the registry, and updating driver files on my ext device.  But ultimately, what seemed to seal the deal was when he reassigned the name of my external device with a different drive name.  Apparently, my second device was carrying a different file name than the first drive I had connected.  He changed the drive name to be the same as the drive that File History kept looking and asking for, and voila...it worked.  He said it tricked the registry into thinking that it was getting the same device.  I'm not sure it was all as simple as that, but whatever he did worked.  He told me that since I had purchased a new computer with Win8, I was eligible for "warranty" service at no charge.  What a nice surprise that was.  So if you are also in that boat...having just gotten Win 8 or moved up to it, it might be worth a shot to bring up the Microsoft Answer Desk, and start a chat and see where it goes.  For me it was a Godsend, because my next option was to reinstall the operating system with my recovery disk, and I sure didn't want to go through all that.  Good luck all...there is hope if you can get to the right person!

Was this answer helpful?

2 people found this answer helpful.
0 comments No comments

56 additional answers

Sort by: Oldest
  1. Anonymous
    2015-07-28T00:17:05+00:00

    FOUND THE PROBLEM YOU HAVE TO GO TO DISK MANAGEMENT AND CHANGE THE DRIVE LETTER MINE WAS SHOWING THE LETTER (G) I CHANGED IT TO THE LETTER (J)

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-09-02T18:52:32+00:00

    I really hate windows. Why does it do this? Why should we spend 3 hours getting help at a help desk? I did not change the hard drive or do anything to confuse windows. It did it all on its own. What the 'fix' seems to do is get you to start all over again. Probably 20+ hours of the computer copying files on a fresh start filling the hard drive up because I dare not delete the old file history. I will probably run out of space and have to purchase another drive.

    I have never had this sort of problem with other backup software. So why can't Microsoft get it right? If I did not have so much invested in my Microsoft files and programs I would go to Apple.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-10-09T00:04:07+00:00

    I am having a similar problem-- the external drive that I originally used for file history died and my computer (i.e.-File History and Action Center) keeps telling me to reattach it.  I tried to substitute the other external drive that is plugged into this computer and which holds a system backup (done through the link in File History), but File History refuses to recognize it.  I tried chatting with Answer Desk and got someone who was entirely clueless.  She had no idea how file history even worked and did not know how to help me.  After going round and round with her, all she was willing to do was to give me the phone number to call for paid support.  Her only "help" was to send me links to a bunch of article, 99% of which had nothing to do with the problem.  The only link relevant to the problem was to this blog.

    Here's a thought--When Microsoft comes out with some new program, why can't they provide information to the consumer on how to make it work and how to fix things when their program fails to function properly?

    Was this answer helpful?

    0 comments No comments