windows 8 file history does not recognize my iomega hard drive

Anonymous
2012-11-05T21:02:44+00:00

I'm having problems with setting up file history to back up my files, as the program will not recognize my Iomega portable hard drive.

I keep getting this error message every time I try to back up the files.

File history does not recognise this drive!

It is shown ok in my computer list and I can drag and drop files into it ok.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-12-17T02:47:50+00:00

Ok, I've now cracked the problem of File History not recognising my external USB expansion drive, even though the drive had worked initially and it was behaving normally in File Explorer. Here's how I did it - it worked for me on my PC - maybe it will work for others.

  1. Open File History and click Select Drive. Select a different drive than the one that is failing to be recognised. (If necessary add an extra internal HDD to your PC. If you have a laptop you could try adding an additional external USB drive to a different USB port - I haven't tried this.) Proceed to set up File History on the new drive. Then turn File History off on the new drive so that a whole lot of your files are not transferred there.
  2. Go to the external USB drive that wasn't being recognised, find the File History folder and rename it to "File History.old" or delete it.
  3. Go to your C:\Users\your user folder\AppData\Local\Microsoft\Windows, find the File History folder and rename it "File History.old" or delete it. 
  4. Re-open File History, click Select drive and select the original USB drive that was not being recognised. The drive should now set up normally and start operating. 
  5. Delete the File History folder on the spare drive used in procedure 1. above.

The above process is relevant to situations where people may have altered drive letters by adding or removing drives or moving the system between drives and because of this the File History configuration files are pointing at the wrong drive.

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Anonymous
2012-12-10T19:52:53+00:00

I  don't know if this will help anyone else, but I spent 3 hours two nights ago on the phone with the MIcrosoft "Answer Desk":   

http://answerdesk.microsoftstore.com/

I don't remember how I found them, but I'm glad I did.  It started as a chat session, but then the agent offered to remote my computer and he took it from there.  He did a ton of different things, and was also editing the registry, and updating driver files on my ext device.  But ultimately, what seemed to seal the deal was when he reassigned the name of my external device with a different drive name.  Apparently, my second device was carrying a different file name than the first drive I had connected.  He changed the drive name to be the same as the drive that File History kept looking and asking for, and voila...it worked.  He said it tricked the registry into thinking that it was getting the same device.  I'm not sure it was all as simple as that, but whatever he did worked.  He told me that since I had purchased a new computer with Win8, I was eligible for "warranty" service at no charge.  What a nice surprise that was.  So if you are also in that boat...having just gotten Win 8 or moved up to it, it might be worth a shot to bring up the Microsoft Answer Desk, and start a chat and see where it goes.  For me it was a Godsend, because my next option was to reinstall the operating system with my recovery disk, and I sure didn't want to go through all that.  Good luck all...there is hope if you can get to the right person!

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  1. Anonymous
    2012-12-17T15:56:39+00:00

    Thank you, Rob NZ, for taking the time to write a detailed solution to this problem!  

    I tried the option of adding a 2nd external USB flash drive to a different USB port in my laptop, and this time, all the same error messages, i.e., "File History doesn't recognize this drive," and "unknown error" were shown below the 2nd external USB flash drive icon with both external USB flash drives plugged in simultaneously.

    But this time, I was allowed to select my original USB flash drive in the original USB port that I started out with when I first set up my File History drive (that worked only once flawlessly initially, then suddenly quit working with all of those "File History doesn't recognize this drive" error messages).  Now it is working again.

    Microsoft owes you compensation for your efforts!

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  2. Anonymous
    2012-12-17T11:34:44+00:00

    EUREKA  Thanks to Rob NZ file history is now happily transferring files to my external hard drive. I followed his suggestion up to section 3 but was unsure where to locate these files so just carried on and BINGO.  I hope my hard drive will be recognised on next scheduled back up. Many thanks again Rob maybe the boffins at Microsoft are paid too much.

    Steve

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  3. Anonymous
    2012-12-15T18:32:11+00:00

    I've been scouring the web for a solution to this problem for awhile and so far nobody has found an actual solution. I have a Western Digital My Book 1.3 Terrabyte USB drive which also is not being recognized as an external drive. I begin to wonder what MS calls "external". Does it have to be on another planet?

    One thing that was mentioned is that you cannot be using the drive folders in any Windows Libraries. I made sure I am not, but this makes no difference that I can find. File History still fails to recognize the external drive as an external drive, and yes I know how redundant that sounds but there is just no other way to say it.

    The only work around I can find is to just use a Network share. I have a Western Digital My Book World Edition which has a network connection built in. I set up a share point and configured File History to use that. It's a horrible solution because even with the 100 Megabyte Ethernet connectionthe backups will take longer than they would over USB.

    Hopefully someday Microsoft will come out with a patch to allow File History to recognize all external drives as actually being external. Or a much better solution would be to do what they used to do and choose any drive you want.

    The current situation is unacceptable.

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