windows 8 file history does not recognize my iomega hard drive

Anonymous
2012-11-05T21:02:44+00:00

I'm having problems with setting up file history to back up my files, as the program will not recognize my Iomega portable hard drive.

I keep getting this error message every time I try to back up the files.

File history does not recognise this drive!

It is shown ok in my computer list and I can drag and drop files into it ok.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-12-17T02:47:50+00:00

Ok, I've now cracked the problem of File History not recognising my external USB expansion drive, even though the drive had worked initially and it was behaving normally in File Explorer. Here's how I did it - it worked for me on my PC - maybe it will work for others.

  1. Open File History and click Select Drive. Select a different drive than the one that is failing to be recognised. (If necessary add an extra internal HDD to your PC. If you have a laptop you could try adding an additional external USB drive to a different USB port - I haven't tried this.) Proceed to set up File History on the new drive. Then turn File History off on the new drive so that a whole lot of your files are not transferred there.
  2. Go to the external USB drive that wasn't being recognised, find the File History folder and rename it to "File History.old" or delete it.
  3. Go to your C:\Users\your user folder\AppData\Local\Microsoft\Windows, find the File History folder and rename it "File History.old" or delete it. 
  4. Re-open File History, click Select drive and select the original USB drive that was not being recognised. The drive should now set up normally and start operating. 
  5. Delete the File History folder on the spare drive used in procedure 1. above.

The above process is relevant to situations where people may have altered drive letters by adding or removing drives or moving the system between drives and because of this the File History configuration files are pointing at the wrong drive.

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Anonymous
2012-12-10T19:52:53+00:00

I  don't know if this will help anyone else, but I spent 3 hours two nights ago on the phone with the MIcrosoft "Answer Desk":   

http://answerdesk.microsoftstore.com/

I don't remember how I found them, but I'm glad I did.  It started as a chat session, but then the agent offered to remote my computer and he took it from there.  He did a ton of different things, and was also editing the registry, and updating driver files on my ext device.  But ultimately, what seemed to seal the deal was when he reassigned the name of my external device with a different drive name.  Apparently, my second device was carrying a different file name than the first drive I had connected.  He changed the drive name to be the same as the drive that File History kept looking and asking for, and voila...it worked.  He said it tricked the registry into thinking that it was getting the same device.  I'm not sure it was all as simple as that, but whatever he did worked.  He told me that since I had purchased a new computer with Win8, I was eligible for "warranty" service at no charge.  What a nice surprise that was.  So if you are also in that boat...having just gotten Win 8 or moved up to it, it might be worth a shot to bring up the Microsoft Answer Desk, and start a chat and see where it goes.  For me it was a Godsend, because my next option was to reinstall the operating system with my recovery disk, and I sure didn't want to go through all that.  Good luck all...there is hope if you can get to the right person!

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  1. Anonymous
    2015-05-30T07:37:14+00:00

    Hello YehoshuaWittmer,

    Thank you for sharing your experience and findings on Microsoft Community. We really appreciate your efforts and time which you spent on resolving the issue. This information will benefit other community members to solve their similar issues.

    In addition to that, you are always welcome to post your queries on Microsoft Community forum. We'll be glad to assist you again.

    Regards,

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  2. Anonymous
    2015-05-22T06:52:19+00:00

    Comment to step 4:

    If the File History does not have the original drive available for selection,

    1/ close it,

    2/ delete the File History folder from the original drive, then

    3/ copy the File History folder from the spare drive into the original drive,

    4/ reopen File History and you are back to where it was: File History, with the original drive in place.

    Now start a full backup, as this folder is brand new with just settings. Leave the folder on the spare drive, as it doesn't hurt and you can use the drive again for emergency.

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  3. Anonymous
    2015-03-23T05:21:56+00:00

    I followed your indications, which were extremely helpful by the way, but deleting the FileHistory folder created another error (File History could not run).

    I restored the folder and deleted only the content of the Configuration folder.

    Running File History again, I got to set it up from scratch as if a backup had never been done.

    Problem solved for me.

    Hope this helps.

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