MTP USB Device Drivers will not install correctly for Samsung Galaxy S3- Windows will not sync Galaxy S3 to computer

Anonymous
2012-07-29T17:44:13+00:00

Windows will not sync Galaxy S3 will not sync computer to cell phone.  When I attach USB cable the computer flashes new hardware added but when you click on icon it goes in loops.  I've uninstalled and reinstalled Kies drivers and still the same problem.  All the other cell phones synced to computer including my iPhone but the Samsung Galaxy S3 won't no matter what I do.  When I open Kies and attach the USB cable there's no reconition of the cell phone.  I did see an error Code 31 show up in devices though.

Add Hardware Wizard shows.....

      SAMSUNG Mobile MTP Device  (has the yellow excamation sign)

              This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

      SAMSUNG Android ADB Interface

               This device is working properly

      SAMSUNG Mobile USB Modem

              This device is working properly.

      SAMSUNG Mobile USB Composite DeviceThis device is working properly.

               This device is working properly.

This is about all the information I can give right now.  I forgot to mention that I'm running Windows XP I hope that helps too.  With all said I don't understand why the drivers required for this device won't load.  Any help or suggestions will be greatly appreciated.  Thanks all

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-07-30T12:57:25+00:00

Hi,

  • What is the version of the driver that you are using?

The most current version Is ver.v1.4.6.0 released June 19, 2012.

I would recommend you to please update the USB drivers on your computers and check if it helps.

How to manage devices in Windows XP

http://support.microsoft.com/kb/283658

If this does not help you, I would recommend you to please contact Samsung support for better assistance.

http://www.samsung.com/us/support/

There is a community forum for Samsung where you can post questions.

http://www.samsung.com/us/support/owners/product/SCH-I535MBCVZW

Hope this information helps.

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  1. Anonymous
    2015-06-20T14:46:51+00:00

    Awesome!!!! Your method solved my problem too. Thank you indeed for sharing us your information.

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  2. Anonymous
    2015-05-11T19:23:58+00:00

    Two small addenda to the instructions of Bret B and ChrisBolo above.

    Following the instructions of Bret B or above, make sure you click on the ....\Class subkey before you search.  If you don't click on it, when you search in the next step, you will likely search the entire registry starting with the very first set of keys and find other registry keys with "Portable Devices" string values in them.  Some of those do not have an Upper Filters string.  That is one reason you may not see an Upper Filters string when you did the search.  Make sure your search step is looking in the ...\Class subkey noted and not all registry keys.  The key search results displayed shows the key it is looking at in the left folder tree as an open folder, a very subtle icon difference which maybe hard to notice.

    Also, if you don't have admin privileges, you may not be able to delete the string value.  It appears various error messages appear in that case depending on your Windows version machine user privileges.  I was able to fix the issue on my home computer but not my office machine due to that issue.  My IT Corps had to do it to make it work.

    Windows 7 with SP1 appears to have less difficulty dealing with this issue as many users seem report the problem goes away with upgrading to Win 7 SP1 or when they connected their SIII phone to a new machine / device with Wn 2 SP1 or later according to the various forums I searched trying to solve this issue.  WinXP users, Vista and early Win7 users have the most difficulty it appears.

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  3. Anonymous
    2015-05-04T11:25:00+00:00

    This worked for me until step 5, so i went back to step 4 and instead of searching for Portable Devices I searched Upperfilters, it was found, deleted and then i plugged my phone back in and it installed perfectly. All working again now.  Still cannot understand though how Samsung can make things so so so bad when you should just be able to plug your phone in and connect to it straight away.

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  4. Anonymous
    2015-05-01T05:21:21+00:00

    Hi,

    I am dealing with this problem. When I am going to fix, 1,2,3,4 all good, but don't see "upper filters". Any help please. Thank you.

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