Cannot Connect To Windows 8 Store, WWAHost.exe Failing?

Anonymous
2012-11-19T01:11:21+00:00

Hello All,

For some reason I cannot connect to the Windows 8 store. When I start the app I get the familiar green background but it just hangs waiting.

I checked my log files and it looks like the application WWAHost.exe is failing. I am not exactly sure what this process is for but I searched it and found out that it has something to do with the Windows 8 Store. I also have a log indicating that package  winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated. I suspect this is also related to the Windows 8 Store.

Any help/suggestion would be greatly appreciated!

Thanks!

T

Here are my event logs:

[Application Hang, Error]

The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 8d0

 Start Time: 01cdc5f14a8f5537

 Termination Time: 4294967295

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 9ae01907-31e4-11e2-be76-6cf049edba2a

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

  • <System>

<Provider Name="Application Hang" />

<EventID Qualifiers="0">1002</EventID>

<Level>2</Level>

<Task>101</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-11-19T01:01:10.000000000Z" />

<EventRecordID>5435</EventRecordID>

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

<Security />

</System>

  • <EventData>

<Data>WWAHost.exe</Data>

<Data>6.2.9200.16420</Data>

<Data>8d0</Data>

<Data>01cdc5f14a8f5537</Data>

<Data>4294967295</Data>

<Data>C:\Windows\System32\WWAHost.exe</Data>

<Data>9ae01907-31e4-11e2-be76-6cf049edba2a</Data>

<Data>winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

<Data>Windows.Store</Data>

<Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

[Apps, Error]

Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />

<EventID>2484</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>2400</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000042</Keywords>

<TimeCreated SystemTime="2012-11-19T01:01:10.490667300Z" />

<EventRecordID>5436</EventRecordID>

<Correlation />

<Execution ProcessID="3020" ThreadID="5992" />

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

<Security UserID="S-1-5-21-4165851201-747872939-613132211-1001" />

</System>

  • <EventData>

<Data Name="PackageFullName">winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

</EventData>

</Event>

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-03-22T06:34:47+00:00

Hi John (?),

I haven't put together a batch file or tool for this procedure. That's something that support would do, after we've gathered some evidence as to cause and effect. Could you follow this sequence below, and send the results? Commands to type are in bold.

Thanks,

Paul

PS: Here's how to copy/paste to/from a Command Prompt window, if you don't know how: http://unlockforus.blogspot.com/2009/06/how-to-copy-paste-text-from-cmd-or.html

  1. At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.
  2. Let's see your LOCALAPPDATA setting. Type...

C:&gt;set LOCALAPPDATA

LOCALAPPDATA=C:\Users\Paul\AppData\Local

  1. Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...

C:&gt;dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

 Volume in drive C is System

 Volume Serial Number is CE28-C1D0

 Directory of C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy

03/18/2013  11:24 PM    <DIR>          .

03/18/2013  11:24 PM    <DIR>          ..

03/18/2013  11:25 PM    <DIR>          AC

03/18/2013  11:24 PM    <DIR>          Settings

  1. Do you have the AC folder? If not type...

C:&gt;md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"

  1. Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...

C:&gt;**icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"**C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

                                                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                                                               BUILTIN\Administrators:(I)(OI)(CI)(F)

                                                               PAULBROHOME\Paul:(I)(OI)(CI)(F)

                                                               Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

Successfully processed 1 files; Failed processing 0 files

  1. Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...

C:&gt;icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\

Successfully processed 1 files; Failed processing 0 files

  1. Try to launch the Store app

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53 additional answers

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  1. Anonymous
    2014-07-03T12:07:39+00:00

    Hello Harriet,

    Welcome to Microsoft Community forum.

    If your issue is still persisting after following the steps provided above, you may try to create new Microsoft User Account and check if it helps.

    Create a user account 

    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

    Thank you.

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  2. Anonymous
    2014-07-03T14:18:06+00:00

    I've tried everything, and nothing mentioned in any of the forums is working. My Store app still closes itself down instantly after the splash page, I can't run OneNote or Kindle or many other apps.

    THIS IS **** RIDICULOUS.

    Do you people have any sense of how completely unrealistic it is going to be to ask 80 year old people to do all of these steps to fix something that is OBVIOUSLY a design flaw? You may as well hand Apple a few million customers on a silver platter! THIS HAS BEEN GOING ON SINCE 2013 and is STILL not fixed???

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  3. Anonymous
    2014-07-04T12:18:06+00:00

    Hello Dave,

    Thank you for the update and I can understand your frustration.

    In order to fix any of the issue you should have to try the steps provided by us. We are not able to see your computer, so you have to try the steps and provide us the result then only we can figure out the root cause and can provide you the further troubleshooting steps.

    So if you are facing this issue, you may try the step to create new account and can get back to us with the result. We will be happy to assist you.

    Thank you.

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  4. Anonymous
    2014-08-31T06:01:23+00:00

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/account-unknown-s-1-15-2-1/dfca2016-595a-4be2-b0d5-939a48d7bf83

    look in the registrys  last account  with S-1-15-  ............. 1000\classes 

    under ...  local ...all the apps are listed see if one has more  authority and is in almost every app .

    also check C:\user\your name\appdata\programs\packages

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