Cannot Connect To Windows 8 Store, WWAHost.exe Failing?

Anonymous
2012-11-19T01:11:21+00:00

Hello All,

For some reason I cannot connect to the Windows 8 store. When I start the app I get the familiar green background but it just hangs waiting.

I checked my log files and it looks like the application WWAHost.exe is failing. I am not exactly sure what this process is for but I searched it and found out that it has something to do with the Windows 8 Store. I also have a log indicating that package  winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated. I suspect this is also related to the Windows 8 Store.

Any help/suggestion would be greatly appreciated!

Thanks!

T

Here are my event logs:

[Application Hang, Error]

The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 8d0

 Start Time: 01cdc5f14a8f5537

 Termination Time: 4294967295

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 9ae01907-31e4-11e2-be76-6cf049edba2a

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

  • <System>

<Provider Name="Application Hang" />

<EventID Qualifiers="0">1002</EventID>

<Level>2</Level>

<Task>101</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-11-19T01:01:10.000000000Z" />

<EventRecordID>5435</EventRecordID>

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

<Security />

</System>

  • <EventData>

<Data>WWAHost.exe</Data>

<Data>6.2.9200.16420</Data>

<Data>8d0</Data>

<Data>01cdc5f14a8f5537</Data>

<Data>4294967295</Data>

<Data>C:\Windows\System32\WWAHost.exe</Data>

<Data>9ae01907-31e4-11e2-be76-6cf049edba2a</Data>

<Data>winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

<Data>Windows.Store</Data>

<Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

[Apps, Error]

Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />

<EventID>2484</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>2400</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000042</Keywords>

<TimeCreated SystemTime="2012-11-19T01:01:10.490667300Z" />

<EventRecordID>5436</EventRecordID>

<Correlation />

<Execution ProcessID="3020" ThreadID="5992" />

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

<Security UserID="S-1-5-21-4165851201-747872939-613132211-1001" />

</System>

  • <EventData>

<Data Name="PackageFullName">winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

</EventData>

</Event>

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-03-22T06:34:47+00:00

Hi John (?),

I haven't put together a batch file or tool for this procedure. That's something that support would do, after we've gathered some evidence as to cause and effect. Could you follow this sequence below, and send the results? Commands to type are in bold.

Thanks,

Paul

PS: Here's how to copy/paste to/from a Command Prompt window, if you don't know how: http://unlockforus.blogspot.com/2009/06/how-to-copy-paste-text-from-cmd-or.html

  1. At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.
  2. Let's see your LOCALAPPDATA setting. Type...

C:&gt;set LOCALAPPDATA

LOCALAPPDATA=C:\Users\Paul\AppData\Local

  1. Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...

C:&gt;dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

 Volume in drive C is System

 Volume Serial Number is CE28-C1D0

 Directory of C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy

03/18/2013  11:24 PM    <DIR>          .

03/18/2013  11:24 PM    <DIR>          ..

03/18/2013  11:25 PM    <DIR>          AC

03/18/2013  11:24 PM    <DIR>          Settings

  1. Do you have the AC folder? If not type...

C:&gt;md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"

  1. Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...

C:&gt;**icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"**C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

                                                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                                                               BUILTIN\Administrators:(I)(OI)(CI)(F)

                                                               PAULBROHOME\Paul:(I)(OI)(CI)(F)

                                                               Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

Successfully processed 1 files; Failed processing 0 files

  1. Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...

C:&gt;icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\

Successfully processed 1 files; Failed processing 0 files

  1. Try to launch the Store app

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53 additional answers

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  1. Anonymous
    2014-01-27T16:38:16+00:00

    I did all u recomend and get the right answer but my store open and still wang waiting like forever

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  2. Anonymous
    2014-02-24T06:18:26+00:00

    I've been having this issue for many months. I'm just now wanting to upgrade to Windows 8.1, but was never able to do so because the Store app (and several others) simply wouldn't open or function. Here's my winstore.log file:

    2014-02-24 00:15:36.810, _Info_                WS   [00002192:00001064] ***********************************************************************

    2014-02-24 00:15:36.810, _Info_                WS   [00002192:00001064] Process name: C:\Windows\System32\WWAHost.exe

    2014-02-24 00:15:36.810, _Info_                WS   [00002192:00001064] User name: BRIAN-PC\Brian

    2014-02-24 00:15:36.811, _Info_                WS   [00002192:00001064] Computer name: BRIAN-PC

    2014-02-24 00:15:36.811, _Info_                WS   [00002192:00001064] Windows build: 9200.16628.amd64fre.win8_gdr.130531-1504

    2014-02-24 00:15:36.811, _Info_                WS   [00002192:00001064] Client version: 670

    2014-02-24 00:15:36.811, _Info_                WS   [00002192:00001064] WinStoreUI QFE version: 1

    2014-02-24 00:15:36.812, _Info_                WS   [00002192:00001064] Switched to view state: FullScreenLandscape

    2014-02-24 00:15:36.819, _Info_                WS   [00002192:00001064] CNetworkState::_Initialize: NLM_CONNECTION_COST flags initalized to 0x00000001

    2014-02-24 00:15:36.819, _Info_                WS   [00002192:00001064] CNetworkState::_GetDataPlanStatus: MaxDownloadSize = -1, DataLimit = -1, Usage = -1

    2014-02-24 00:15:36.821, _Info_                WS   [00002192:00001112] ***********************************************************************

    2014-02-24 00:15:36.821, _Info_                WS   [00002192:00001112] Process name: C:\Windows\System32\WWAHost.exe

    2014-02-24 00:15:36.822, _Info_                WS   [00002192:00001112] User name: BRIAN-PC\Brian

    2014-02-24 00:15:36.822, _Info_                WS   [00002192:00001112] Computer name: BRIAN-PC

    2014-02-24 00:15:36.822, _Info_                WS   [00002192:00001112] Windows build: 9200.16628.amd64fre.win8_gdr.130531-1504

    2014-02-24 00:15:36.822, _Info_                WS   [00002192:00001112] Client version: 670

    2014-02-24 00:15:36.822, _Info_                WS   [00002192:00001112] WinStoreUI QFE version: 1

    2014-02-24 00:15:36.825, _Info_                WS   [00002192:00001064] Globals::InitializePhase1: user is NOT opted in to BI

    2014-02-24 00:15:36.825, _Info_                WS   [00002192:00001064] DiscoveryService::SetOSInfo(): Edition: edition, Type: type

    2014-02-24 00:15:36.825, _Info_                WS   [00002192:00001064] DiscoveryService::SetOSInfo(): Edition: ProfessionalWMC, Type: Retail

    2014-02-24 00:15:36.825, _Info_                WS   [00002192:00003116] WinStoreCache::DoQuery:  Provider 1: Cache miss for GetOSEditionInfo.

    2014-02-24 00:15:36.827, _Info_                WS   [00002192:00001064] CWinStore::_BlockSuspend: 1

    2014-02-24 00:15:36.829, _Info_                WS   [00002192:00002356] WinStoreCache::DoQuery:  Provider 0: Cache miss for DiscoveryService.

    2014-02-24 00:15:36.829, _Info_                WS   [00002192:00002700] WinStoreCache::DoQuery:  Provider 3: Cache miss for DigitalMarker.

    2014-02-24 00:15:36.829, _Info_                WS   [00002192:00002356] CSQRProvider::GetData:  Entering for selector DiscoveryService.

    2014-02-24 00:15:36.829, _Info_                WS   [00002192:00002700] CCommerceProvider::GetData:  Entering for selector DigitalMarker.

    2014-02-24 00:15:36.829, _Info_                WS   [00002192:00002356] CHttpRequest::_CreateConnectionAndSendRequest: Server: go.microsoft.com, URL /fwlink/?LinkID=195324&clcid=0x409

    2014-02-24 00:15:36.829, _Info_                WS   [00002192:00006664] WinStoreCache::DoQuery:  Provider 4: Cache miss for PrefetchParentalControls.

    2014-02-24 00:15:36.830, _Info_                WS   [00002192:00002356] CHttpConnectionCache::GetSession: New session handle 0x000000EE4E3DF670

    2014-02-24 00:15:36.830, _Info_                WS   [00002192:00002356] CHttpConnectionCache::OnNewConnection: Caching handle 0x4f027c40 for go.microsoft.com:443

    2014-02-24 00:15:36.830, _Info_                WS   [00002192:00002356] CHttpRequest::_CreateConnectionAndSendRequest: hRequest 0x4f01bdb0 is for GET /fwlink/?LinkID=195324&clcid=0x409

    2014-02-24 00:15:36.831, _Info_                WS   [00002192:00006664] WinStoreCache::DoQuery:  Provider 4 returned 0 bytes (0x00000000) for PrefetchParentalControls

    2014-02-24 00:15:36.833, _Warning_             WS   [00002192:00002356] CHttpRequest::_GetProxyInfoForUrl: Autoproxy failed: 0x80072f94

    2014-02-24 00:15:36.833, _Info_                WS   [00002192:00002356] Proxy list = (null), Proxy bypass = (null), Proxy access type = 0

    2014-02-24 00:15:36.833, _Info_                WS   [00002192:00002356] CHttpRequest::_SendRequest: Calling WinHttpSendRequest, hRequest 0x4f01bdb0 attempt 1

    2014-02-24 00:15:36.835, _Error_               WS   [00002192:00006664] Request 0x4f01bdb0 failed, error 12007 for result 5

    2014-02-24 00:15:36.835, _Info_                WS   [00002192:00002356] CHttpRequest::_SendRequest: WinHttpSendRequest hRequest 0x4f01bdb0 (1) result: 0x80072ee7, proxy time: 0

    2014-02-24 00:15:36.835, _Info_                WS   [00002192:00002356] CHttpConnectionCache::CloseConnection: Closing handle 0x4f027c40 for go.microsoft.com:443

    2014-02-24 00:15:36.835, _Error_               WS   [00002192:00002356] CHttpRequest::FetchResource: _CreateConnectionAndSendRequest failed: 0x80072ee7

    2014-02-24 00:15:36.835, _Info_                WS   [00002192:00002356] CSQRProvider::GetData:  Leaving for selector DiscoveryService with result code 0x80004005.

    2014-02-24 00:15:36.835, _Warning_             WS   [00002192:00002356] WinStoreCache::DoQuery: Provider 0 returned failure for DiscoveryService, hr=0x80004005

    2014-02-24 00:15:36.855, _Info_                WS   [00002192:00001064] CNoOpSink::OnEvent: hrEvent = 0x00000000

    2014-02-24 00:15:36.855, _Info_                WS   [00002192:00001064] CWinStore::_UnblockSuspend: 0

    2014-02-24 00:15:36.855, _Error_               WS   [00002192:00001064] CWinStore::_NavigateToErrorPage: We weren’t able to connect to the Store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and <a id='linkRefresh'>try again</a>.

    2014-02-24 00:15:38.054, _Info_                WS   [00002192:00003116] WinStoreCache::DoQuery:  Provider 1 returned 648 bytes (0x49ea2b40) for GetOSEditionInfo

    2014-02-24 00:15:38.058, _Info_                WS   [00002192:00002720] WindowsStoreCache::DoCheckCacheDiskUsage: Disk usage is 0.000001 percent

    2014-02-24 00:15:38.079, _Info_                WS   [00002192:00002700] DebugHeader: GetData: 

    2014-02-24 00:15:38.079, _Info_                WS   [00002192:00002700] WinStoreCache::DoQuery:  Provider 3 returned 5218 bytes (0x4f080230) for DigitalMarker

    2014-02-24 00:15:38.807, _Info_                WS   [00002192:00001064] visibilityState changed to: hidden

    I've tried just about every possible solution that people have been posting with no success. Maybe I'm just missing something somewhere?

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  3. Anonymous
    2014-02-24T22:37:57+00:00

    come'on, this type of solution scare me to death....I am an ordinary (new) windows 8 user, what I will probably end doing is messing things even more....sorry, you are in another level.

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  4. Anonymous
    2014-03-14T23:30:58+00:00

    My store stopped working from one moment to the other (hang with over 95% CPU Consume)

    This made it work again :D

    Just wanted to say thanks!

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