Cannot Connect To Windows 8 Store, WWAHost.exe Failing?

Anonymous

Hello All,

For some reason I cannot connect to the Windows 8 store. When I start the app I get the familiar green background but it just hangs waiting.

I checked my log files and it looks like the application WWAHost.exe is failing. I am not exactly sure what this process is for but I searched it and found out that it has something to do with the Windows 8 Store. I also have a log indicating that package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated. I suspect this is also related to the Windows 8 Store.

Any help/suggestion would be greatly appreciated!

Thanks!

Here are my event logs:

[Application Hang, Error]

The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8d0

Start Time: 01cdc5f14a8f5537

Termination Time: 4294967295

Application Path: C:\Windows\System32\WWAHost.exe

Report Id: 9ae01907-31e4-11e2-be76-6cf049edba2a

Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: Windows.Store

<System>

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

</System>

<EventData>

<Data>WWAHost.exe</Data>

<Data>C:\Windows\System32\WWAHost.exe</Data>

<Data>winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

<Data>Windows.Store</Data>

</EventData>

</Event>

[Apps, Error]

Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
<System>

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

</System>

<EventData>

<Data Name="PackageFullName">winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

</EventData>

</Event>

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi John (?),

I haven't put together a batch file or tool for this procedure. That's something that support would do, after we've gathered some evidence as to cause and effect. Could you follow this sequence below, and send the results? Commands to type are in bold.

Thanks,

Paul

PS: Here's how to copy/paste to/from a Command Prompt window, if you don't know how: http://unlockforus.blogspot.com/2009/06/how-to-copy-paste-text-from-cmd-or.html

At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.
Let's see your LOCALAPPDATA setting. Type...

C:>set LOCALAPPDATA

LOCALAPPDATA=C:\Users\Paul\AppData\Local

Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...

C:>dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

Volume in drive C is System

Volume Serial Number is CE28-C1D0

Directory of C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy

03/18/2013 11:24 PM <DIR> .

03/18/2013 11:24 PM <DIR> ..

03/18/2013 11:25 PM <DIR> AC

03/18/2013 11:24 PM <DIR> Settings

Do you have the AC folder? If not type...

C:>md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"

Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...

C:>**icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"**C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

BUILTIN\Administrators:(I)(OI)(CI)(F)

PAULBROHOME\Paul:(I)(OI)(CI)(F)

Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

Successfully processed 1 files; Failed processing 0 files

Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...

C:>icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\

Successfully processed 1 files; Failed processing 0 files

Try to launch the Store app

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53 additional answers

Anonymous

2013-03-29T17:26:55+00:00

interesting i will try this as it is something new... also here is the win store log

2013-03-29 11:13:20.330, _Info_ WS [00000788:00000716] ***********************************************************************

2013-03-29 11:13:20.330, _Info_ WS [00000788:00000716] Process name: C:\Windows\System32\WWAHost.exe

2013-03-29 11:13:20.331, _Info_ WS [00000788:00000716] User name: CISCO-PC\cisco

2013-03-29 11:13:20.331, _Info_ WS [00000788:00000716] Computer name: cisco-PC

2013-03-29 11:13:20.331, _Info_ WS [00000788:00000716] Windows build: 9200.16496.amd64fre.win8_gdr.130108-1504

2013-03-29 11:13:20.331, _Info_ WS [00000788:00000716] Client version: 615

2013-03-29 11:13:20.331, _Info_ WS [00000788:00000716] WinStoreUI QFE version: 4

2013-03-29 11:13:20.333, _Info_ WS [00000788:00000716] Switched to view state: FullScreenLandscape

2013-03-29 11:13:20.341, _Info_ WS [00000788:00000716] CNetworkState::_Initialize: NLM_CONNECTION_COST flags initalized to 0x00000001

2013-03-29 11:13:20.341, _Info_ WS [00000788:00000716] CNetworkState::_GetDataPlanStatus: MaxDownloadSize = -1, DataLimit = -1, Usage = -1

2013-03-29 11:13:20.346, _Info_ WS [00000788:00003800] ***********************************************************************

2013-03-29 11:13:20.346, _Info_ WS [00000788:00003800] Process name: C:\Windows\System32\WWAHost.exe

2013-03-29 11:13:20.346, _Info_ WS [00000788:00003800] User name: CISCO-PC\cisco

2013-03-29 11:13:20.346, _Info_ WS [00000788:00003800] Computer name: cisco-PC

2013-03-29 11:13:20.346, _Info_ WS [00000788:00003800] Windows build: 9200.16496.amd64fre.win8_gdr.130108-1504

2013-03-29 11:13:20.346, _Info_ WS [00000788:00003800] Client version: 615

2013-03-29 11:13:20.346, _Info_ WS [00000788:00003800] WinStoreUI QFE version: 3

2013-03-29 11:13:20.349, _Info_ WS [00000788:00000716] Globals::InitializePhase1: user is NOT opted in to BI

2013-03-29 11:13:20.353, _Info_ WS [00000788:00000716] CWinStore::_BlockSuspend: 1

2013-03-29 11:13:20.380, _Info_ WS [00000788:00003052] WinStoreCache::DoQuery: Provider 0: Cache miss for DiscoveryService.

2013-03-29 11:13:20.380, _Info_ WS [00000788:00001472] WinStoreCache::DoQuery: Provider 4: Cache miss for PrefetchParentalControls.

2013-03-29 11:13:20.381, _Info_ WS [00000788:00003052] CSQRProvider::GetData: Entering for selector DiscoveryService.

2013-03-29 11:13:20.381, _Info_ WS [00000788:00004324] WinStoreCache::DoQuery: Provider 3: Cache hit for DigitalMarker, hr=0x00000000

2013-03-29 11:13:20.381, _Info_ WS [00000788:00003052] CHttpRequest::_CreateConnectionAndSendRequest: Server: go.microsoft.com, URL /fwlink/?LinkID=254852&clcid=0x409

2013-03-29 11:13:20.381, _Info_ WS [00000788:00003052] CHttpConnectionCache::GetSession: New session handle 0x000000695D8C35F0

2013-03-29 11:13:20.381, _Info_ WS [00000788:00003052] CHttpConnectionCache::OnNewConnection: Caching handle 0x605c6980 for go.microsoft.com:443

2013-03-29 11:13:20.382, _Info_ WS [00000788:00003052] CHttpRequest::_CreateConnectionAndSendRequest: hRequest 0x605c76a0 is for GET /fwlink/?LinkID=254852&clcid=0x409

2013-03-29 11:13:20.385, _Warning_ WS [00000788:00003052] CHttpRequest::_GetProxyInfoForUrl: Autoproxy failed: 0x80072f94

2013-03-29 11:13:20.385, _Info_ WS [00000788:00003052] Proxy list = (null), Proxy bypass = (null), Proxy access type = 0

2013-03-29 11:13:20.385, _Info_ WS [00000788:00003052] CHttpRequest::_SendRequest: Calling WinHttpSendRequest, hRequest 0x605c76a0 attempt 1

2013-03-29 11:13:20.401, _Info_ WS [00000788:00001472] WinStoreCache::DoQuery: Provider 4 returned 0 bytes (0x00000000) for PrefetchParentalControls

2013-03-29 11:13:20.407, _Info_ WS [00000788:00000716] CNoOpSink::OnEvent: hrEvent = 0x00000000

2013-03-29 11:13:20.511, _Error_ WS [00000788:00001472] Request 0x605c76a0 failed, error 12029 for result 5

2013-03-29 11:13:20.511, _Info_ WS [00000788:00003052] CHttpRequest::_SendRequest: WinHttpSendRequest hRequest 0x605c76a0 (1) result: 0x80072efd, proxy time: 0

2013-03-29 11:13:20.511, _Info_ WS [00000788:00003052] CHttpConnectionCache::CloseConnection: Closing handle 0x605c6980 for go.microsoft.com:443

2013-03-29 11:13:20.511, _Error_ WS [00000788:00003052] CHttpRequest::FetchResource: _CreateConnectionAndSendRequest failed: 0x80072efd

2013-03-29 11:13:20.511, _Info_ WS [00000788:00003052] CSQRProvider::GetData: Leaving for selector DiscoveryService with result code 0x80004005.

2013-03-29 11:13:20.511, _Warning_ WS [00000788:00003052] WinStoreCache::DoQuery: Provider 0 returned failure for DiscoveryService, hr=0x80004005

2013-03-29 11:13:20.512, _Info_ WS [00000788:00000716] CWinStore::_UnblockSuspend: 0

2013-03-29 11:13:20.512, _Error_ WS [00000788:00000716] CWinStore::_NavigateToErrorPage: We weren’t able to connect to the Store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and <a id='linkRefresh'>try again</a>.

2013-03-29 11:13:22.696, _Info_ WS [00000788:00000716] visibilityState changed to: hidden

2013-03-29 11:13:32.666, _Info_ WS [00000788:00000716] CWinStore::_OnSuspendEvent: Suspending.

2013-03-29 11:13:32.666, _Info_ WS [00000788:00000716] CWinStore::_PrepareToSuspend: flushing data to prepare for suspend
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Anonymous

2013-03-22T03:13:52+00:00

Hey Paul, is there a more user friendly way of completing this? I've tried copying your code and subtracting your user folder name for mine but to no avail. I haven't used icacls.exe and can't admit I'm a big cmd user but I did move my user files to my hdd from my ssd using mkdir and since then have had the same issue with windows store. None of the above has worked for me. Cheers
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Anonymous

2013-03-19T07:04:00+00:00

I found that I had a (POSSIBLY) similar problem with my local migrated/moved account, but not newly created accounts. You can try this...

Install Process Explorer from http://technet.microsoft.com/en-us/sysinternals/bb896653

Run Process Explorer and add a filter that looks like: "Path, begins with, C:\Users\Paul\AppData\Local\Packages". Replace "Paul" with your account name/path, etc. :)

Start capturing events in Process Explorer

Try to run the Store App

Stop capturing events in Process Explorer

Examine the events. Notice what WWAHost.exe is trying to open. open result = unknown. Access Denied or something...

10:58:07.9768507 PM WWAHost.exe 1468 CreateFile C:\Users\Paul\AppData\Local\Packages\winstore_cw5n1h2txyewy\AC\PRICache REPARSE Desired Access: Read Data/List Directory, Synchronize, Dis, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: N, ShareMode: Read, Write, AllocationSize: 0, OpenResult: <unknown>

10:58:07.9772496 PM WWAHost.exe 1468 CreateFile C:\Users\Paul\AppData\Local\Packages\winstore_cw5n1h2txyewy\AC\PRICache REPARSE Desired Access: Read Data/List Directory, Synchronize, Dis, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: N, ShareMode: Read, Write, AllocationSize: 0, OpenResult: <unknown>

10:58:08.0142931 PM WWAHost.exe 1468 CreateFile C:\Users\Paul\AppData\Local\Packages\winstore_cw5n1h2txyewy\AC\PRICache REPARSE Desired Access: Read Data/List Directory, Synchronize, Dis, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: N, ShareMode: Read, Write, AllocationSize: 0, OpenResult: <unknown>

10:58:08.0241068 PM WWAHost.exe 1468 CreateFile C:\Users\Paul\AppData\Local\Packages\winstore_cw5n1h2txyewy\AC\PRICache REPARSE Desired Access: Read Data/List Directory, Synchronize, Dis, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: N, ShareMode: Read, Write, AllocationSize: 0, OpenResult: <unknown>

So let's go examine folder permissions. Open an admin/elevated cmd.exe shell so you can run icacls.exe with elevated privileges.

Examine an account where the Store App opens (go create a local account and try it, if you wish, for comparison)...

C:\Users\TempUser\AppData\Local\Packages\WinStore_cw5n1h2txyewy>icacls ac

ac S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

   NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

   BUILTIN\Administrators:(I)(OI)(CI)(F)

   PAULBROHOME\TempUser:(I)(OI)(CI)(F)

   Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

Now examine your account where the Store App fails to open. Oops, I don't have an AC folder. Let's go make one...

C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy>md AC

But it needs some ACEs in its ACL...

C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\icacls ac

ac S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

   NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

   BUILTIN\Administrators:(I)(OI)(CI)(F)

   PAULBROHOME\Paul:(I)(OI)(CI)(F)

Let's give it what it needs and create the PRICache folder while we are at it...

C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy>icacls AC\ /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)L

C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy>cd AC

C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC>md PRICache

Note that PRICache has the ACEs it needs because the ACEs on the AC folder are inheritable (I)(OI)(CI)...

C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC>icacls PRICache

PRICache S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(I)(OI)(CI)(F)

         NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

         BUILTIN\Administrators:(I)(OI)(CI)(F)

         PAULBROHOME\Paul:(I)(OI)(CI)(F)

         Mandatory Label\Low Mandatory Level:(I)(OI)(CI)(NW)

Run the Store App. Launched for me without problems.

Hope this works for you. I'll push this info to other related posts, as well.
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Anonymous

2013-03-02T09:57:00+00:00

none worked
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