Cannot Connect To Windows 8 Store, WWAHost.exe Failing?

Anonymous
2012-11-19T01:11:21+00:00

Hello All,

For some reason I cannot connect to the Windows 8 store. When I start the app I get the familiar green background but it just hangs waiting.

I checked my log files and it looks like the application WWAHost.exe is failing. I am not exactly sure what this process is for but I searched it and found out that it has something to do with the Windows 8 Store. I also have a log indicating that package  winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated. I suspect this is also related to the Windows 8 Store.

Any help/suggestion would be greatly appreciated!

Thanks!

T

Here are my event logs:

[Application Hang, Error]

The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 8d0

 Start Time: 01cdc5f14a8f5537

 Termination Time: 4294967295

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 9ae01907-31e4-11e2-be76-6cf049edba2a

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

  • <System>

<Provider Name="Application Hang" />

<EventID Qualifiers="0">1002</EventID>

<Level>2</Level>

<Task>101</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-11-19T01:01:10.000000000Z" />

<EventRecordID>5435</EventRecordID>

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

<Security />

</System>

  • <EventData>

<Data>WWAHost.exe</Data>

<Data>6.2.9200.16420</Data>

<Data>8d0</Data>

<Data>01cdc5f14a8f5537</Data>

<Data>4294967295</Data>

<Data>C:\Windows\System32\WWAHost.exe</Data>

<Data>9ae01907-31e4-11e2-be76-6cf049edba2a</Data>

<Data>winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

<Data>Windows.Store</Data>

<Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

[Apps, Error]

Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />

<EventID>2484</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>2400</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000042</Keywords>

<TimeCreated SystemTime="2012-11-19T01:01:10.490667300Z" />

<EventRecordID>5436</EventRecordID>

<Correlation />

<Execution ProcessID="3020" ThreadID="5992" />

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

<Security UserID="S-1-5-21-4165851201-747872939-613132211-1001" />

</System>

  • <EventData>

<Data Name="PackageFullName">winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

</EventData>

</Event>

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Anonymous
2013-03-22T06:34:47+00:00

Hi John (?),

I haven't put together a batch file or tool for this procedure. That's something that support would do, after we've gathered some evidence as to cause and effect. Could you follow this sequence below, and send the results? Commands to type are in bold.

Thanks,

Paul

PS: Here's how to copy/paste to/from a Command Prompt window, if you don't know how: http://unlockforus.blogspot.com/2009/06/how-to-copy-paste-text-from-cmd-or.html

  1. At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.
  2. Let's see your LOCALAPPDATA setting. Type...

C:&gt;set LOCALAPPDATA

LOCALAPPDATA=C:\Users\Paul\AppData\Local

  1. Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...

C:&gt;dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

 Volume in drive C is System

 Volume Serial Number is CE28-C1D0

 Directory of C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy

03/18/2013  11:24 PM    <DIR>          .

03/18/2013  11:24 PM    <DIR>          ..

03/18/2013  11:25 PM    <DIR>          AC

03/18/2013  11:24 PM    <DIR>          Settings

  1. Do you have the AC folder? If not type...

C:&gt;md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"

  1. Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...

C:&gt;**icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"**C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

                                                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                                                               BUILTIN\Administrators:(I)(OI)(CI)(F)

                                                               PAULBROHOME\Paul:(I)(OI)(CI)(F)

                                                               Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

Successfully processed 1 files; Failed processing 0 files

  1. Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...

C:&gt;icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\

Successfully processed 1 files; Failed processing 0 files

  1. Try to launch the Store app

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  1. Anonymous
    2013-08-18T15:31:46+00:00

    try this, under wifi connection, turn on sharing. this solved my problem. none of the other solutions helped.  hope this works for you also.

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  2. Anonymous
    2013-08-18T15:07:45+00:00

    hi paul tried everything on your post regarding admin cmd and everything checks out the way you have stated but i still cannot get any access to Win Store im not using any antivirus software except in-built windows defender and windows firewall any other ideas as i have tried all 5 points to no avail cheers Mark

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  3. Anonymous
    2013-04-28T07:11:42+00:00

    I'm facing the same problem and none of the methods did work.

    :/

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  4. Anonymous
    2013-03-30T14:55:06+00:00

    ok did the above.. everything entered correctly and the results in the cmd window were as yours. BUT ALAS still no win store and none of the apps that need internet work from the metro interface.. NADA... same ol same ol, you are not connected to the net. but obviously I am as I am responding to this web page.

    So I enjoyed this attempt as it was NEW and original but.... results unfortunately were the same as all others. Again I did a refresh, what a pain, to find the same problem.

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