Hi Gerry
I am very tempted to ditch Pand IS, but am wary of using AVAST/AVG Free, in case I have the same issue, or that neither detect major viruses.
Panda says that it's working and has detected 158 threats this month alone. Because this issue has been going on since I installed Panda in 2011, then if there was a virus, then my computer would have given up the ghost by now.
The reason I changed from IS 2011 to IS 2012, is that I couldn't do System Restores; luckily, Microsoft fixed the issue, but the Microsoft tech person told me that Panda IS 2011 could be the reason why I couldn't do a SR in normal or safe mode.
If there was a guarantee that AVG/AVAST free was as good as IS 2102, then I would switch, but i would have to know that neither program would mess up System Restore.
The loss of SR is the reason I don't want to do a complete re-install of Windows. Anyway, I need to buy a new external HD caddy, before I think of anything along the lines of re-install.
Emma