Windows 8 App Store can't connect to the Internet,

Anonymous
2012-11-05T23:34:07+00:00

Original title: Network Programs Network Networking Internet Website URL Web Site Troubleshoot Web page

Windows 8. App Store can't connect to the Internet, but Internet Explorer works fine from the Desktop. Network Troubleshooter can't find any problem.

Any help would be appreciated.

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-11-06T17:18:28+00:00

Hi EricHalliwell,

Welcome to the Windows 8 Community!

From your issue description I understand that after installing Windows 8 App store can’t connect to internet. I do understand the inconvenience caused to you. Do not worry; I am here to help you.

I would suggest you to check the Windows Firewall Settings and check if it helps.

a)      Type in Control Panel on the Start Page.

b)      On the left side, click Control Panel.

c)      Click on Windows Firewall.

d)      On the left pane, click on "Allow an app or feature through Windows Firewall".

e)      Under the Allowed apps and features, look for Store.

f)       Make sure you have a click in Private and or Public.

Then see if you can open the Windows Store.

If you have a 3rd party Firewall, you may need to change the settings to allow the app thru the Firewall.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you are done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Reference:-

Connect to the Internet

http://windows.microsoft.com/en-US/windows-8/connect-to-the-internet

Apps & Windows Store

http://windows.microsoft.com/en-US/windows/apps-windows-store-help#apps-windows-store-help=windows-8&v1h=win8tab2

Hope it helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

Regards!

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  1. Anonymous
    2015-06-08T19:32:47+00:00

    Hi.. Actually the prob fr me is 'i can't connect to windows 8 store' canu ples help

    This is what worked for me:

    • Go to desktop, bottom right corner, click on "settings", click on "Change PC settings"
    • Under PC settings, click on "Users"
    • Check whether your PC is connected to your Microsoft account, if not click on "connect your Microsoft account" and follow the instructions to connect your account
    • After that go back to PC settings and click on the message in red font "trust this PC" (If this message does not appear after you connected your Microsoft account, then try opening Windows store and see if it works)
    • Otherwise, this will open your default web browser (I tried using Chrome but i couldn't complete the process to trust my PC, so i suggest using internet explorer for this process)
    • Login and follow the instructions to trust your PC
    • Then try opening windows store. This worked for me after trying all ways suggested

    Hope this helps!

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  2. Anonymous
    2015-03-27T13:36:35+00:00

    Hi.. Actually the prob fr me is 'i can't connect to windows 8 store' canu ples help

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  3. Anonymous
    2015-02-17T23:52:52+00:00

    Saved my Life

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  4. Anonymous
    2014-10-23T17:58:50+00:00

    Had the exact same problem: Attempts to enter windows store were met with the "no internet connection" reply, despite me having perfect internet connection, thank you. None of the recommended solutions solved it.

    A few months back a sister of mine had installed a program called "hola" on my computer. It was supposed to change my IP-address so I could access american websites and the stuff. I couldn't remember if she'd installed it at around the same time the problem started or not but I still uninstalled it, you know, just tbsafe. 

    Suddenly NO PROBLEMS. 

    Check the programs you've got installed. If any of them messes with IP-addresses, remove it. Hope it helps

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