Windows 8 App Store can't connect to the Internet,

Anonymous
2012-11-05T23:34:07+00:00

Original title: Network Programs Network Networking Internet Website URL Web Site Troubleshoot Web page

Windows 8. App Store can't connect to the Internet, but Internet Explorer works fine from the Desktop. Network Troubleshooter can't find any problem.

Any help would be appreciated.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2012-11-06T17:18:28+00:00

Hi EricHalliwell,

Welcome to the Windows 8 Community!

From your issue description I understand that after installing Windows 8 App store can’t connect to internet. I do understand the inconvenience caused to you. Do not worry; I am here to help you.

I would suggest you to check the Windows Firewall Settings and check if it helps.

a)      Type in Control Panel on the Start Page.

b)      On the left side, click Control Panel.

c)      Click on Windows Firewall.

d)      On the left pane, click on "Allow an app or feature through Windows Firewall".

e)      Under the Allowed apps and features, look for Store.

f)       Make sure you have a click in Private and or Public.

Then see if you can open the Windows Store.

If you have a 3rd party Firewall, you may need to change the settings to allow the app thru the Firewall.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you are done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Reference:-

Connect to the Internet

http://windows.microsoft.com/en-US/windows-8/connect-to-the-internet

Apps & Windows Store

http://windows.microsoft.com/en-US/windows/apps-windows-store-help#apps-windows-store-help=windows-8&v1h=win8tab2

Hope it helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

Regards!

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  1. Anonymous
    2012-11-13T09:33:01+00:00

    okay I have now resolved my issue with the store and apps, after about an hour of trawling through all my kaspersky files and trawling through internet suggestions I found the problem with mine - Kaspersky had put app.html into low restriction on my firewall. I clicked trusted and boom! now it all works :) finally able to upload all my updates (all 50 of them lol )

    I hope this helps someone else with their issue, I didn't want to just resolve it and not pass along what I found to be the solution to my problem as I would have saved myself time if someone had just said what the specific name of the file was that would be getting blocked "app.html"

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  2. Anonymous
    2012-11-13T04:29:40+00:00

    I'm having the same issues, even after trying all of the fixes that I can find online and in this forum.  Half of my apps work fine (Internet Explorer, email, etc.), but others won't load at all (Skype, Netflix), and I can't even get to the Win 8 Store because I regularly receive the "your PC is not connected to the internet" error message -- despite clearly being online to post this message... So far I'm pretty disappointed with Windows 8 -- the operating system LOOKS nice, but what's the point if nothing seems to be working properly? Can someone please help with getting the Win 8 Store to work (as well as with my other apps)??

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  3. Anonymous
    2012-11-12T15:56:31+00:00

    Hi

    I have tried your suggestion regarding windows firewall however this wasn't the problem

    I also disabled all my firewall with Kaspersky and this had no effect on the store app

    then I disabled all security and this still had no effect on the app

    Is there another solution?

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  4. Anonymous
    2012-11-12T08:24:31+00:00

    Hi, could you please elaborate on how to change router port?

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