Windows 8 App Store can't connect to the Internet,

Anonymous
2012-11-05T23:34:07+00:00

Original title: Network Programs Network Networking Internet Website URL Web Site Troubleshoot Web page

Windows 8. App Store can't connect to the Internet, but Internet Explorer works fine from the Desktop. Network Troubleshooter can't find any problem.

Any help would be appreciated.

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2012-11-06T17:18:28+00:00

Hi EricHalliwell,

Welcome to the Windows 8 Community!

From your issue description I understand that after installing Windows 8 App store can’t connect to internet. I do understand the inconvenience caused to you. Do not worry; I am here to help you.

I would suggest you to check the Windows Firewall Settings and check if it helps.

a)      Type in Control Panel on the Start Page.

b)      On the left side, click Control Panel.

c)      Click on Windows Firewall.

d)      On the left pane, click on "Allow an app or feature through Windows Firewall".

e)      Under the Allowed apps and features, look for Store.

f)       Make sure you have a click in Private and or Public.

Then see if you can open the Windows Store.

If you have a 3rd party Firewall, you may need to change the settings to allow the app thru the Firewall.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you are done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Reference:-

Connect to the Internet

http://windows.microsoft.com/en-US/windows-8/connect-to-the-internet

Apps & Windows Store

http://windows.microsoft.com/en-US/windows/apps-windows-store-help#apps-windows-store-help=windows-8&v1h=win8tab2

Hope it helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

Regards!

Was this answer helpful?

9 people found this answer helpful.
0 comments No comments

63 additional answers

Sort by: Newest
  1. Anonymous
    2012-12-16T01:22:49+00:00

    This worked for me:

    I unchecked “Use a proxy server for your LAN” (see link below). I am not very computer savvy, but this worked. Anyone know what proxy servers are all about? Do I need I need a proxy server for LAN?

    http://helpdeskgeek.com/windows-8/fix-windows-8-we-werent-able-to-connect-to-the-store-error/

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2012-12-12T17:21:28+00:00

    use fiddler

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2012-12-02T12:08:28+00:00

    Having the same trouble and my thread here is what I've traced it to: http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/windows-update-breaks-windows-8-start-screen/e6498cc2-7d5c-4ce1-b6ce-9e13691f4af0

    Warning: refreshing will delete all your legacy desktop apps and you will have to reinstall them.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2012-11-29T06:41:18+00:00

    I've read that you can't use Windows Store or Skydrive or any other Windows Metro application when you are loged in as administrator. I've created another user account on my PC without administrator's privileges and windows store works fine when i log in as that user.

    But that is not a satisfactory solution since i would like to be able to use all windows 8 functionality when loged in through my primary user account (with administrator's rights).

    Was this answer helpful?

    0 comments No comments