Windows 8 App Store can't connect to the Internet,

Anonymous
2012-11-05T23:34:07+00:00

Original title: Network Programs Network Networking Internet Website URL Web Site Troubleshoot Web page

Windows 8. App Store can't connect to the Internet, but Internet Explorer works fine from the Desktop. Network Troubleshooter can't find any problem.

Any help would be appreciated.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2012-11-06T17:18:28+00:00

Hi EricHalliwell,

Welcome to the Windows 8 Community!

From your issue description I understand that after installing Windows 8 App store can’t connect to internet. I do understand the inconvenience caused to you. Do not worry; I am here to help you.

I would suggest you to check the Windows Firewall Settings and check if it helps.

a)      Type in Control Panel on the Start Page.

b)      On the left side, click Control Panel.

c)      Click on Windows Firewall.

d)      On the left pane, click on "Allow an app or feature through Windows Firewall".

e)      Under the Allowed apps and features, look for Store.

f)       Make sure you have a click in Private and or Public.

Then see if you can open the Windows Store.

If you have a 3rd party Firewall, you may need to change the settings to allow the app thru the Firewall.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you are done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Reference:-

Connect to the Internet

http://windows.microsoft.com/en-US/windows-8/connect-to-the-internet

Apps & Windows Store

http://windows.microsoft.com/en-US/windows/apps-windows-store-help#apps-windows-store-help=windows-8&v1h=win8tab2

Hope it helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

Regards!

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  1. Anonymous
    2013-03-14T14:44:45+00:00

    This worked for me:

     

    I unchecked “Use a proxy server for your LAN” (see link below). I am not very computer savvy, but this worked. Anyone know what proxy servers are all about? Do I need I need a proxy server for LAN?

     

    http://helpdeskgeek.com/windows-8/fix-windows-8-we-werent-able-to-connect-to-the-store-error/

    Works for me. But not the proxy issue, just follow the method 1 by changing my date and time to the correct ones (do not know why it was wrong in the first place) and problem solved!

    Cannot believe it is that simple.

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  2. Anonymous
    2013-02-04T06:27:26+00:00

    I also have the same problem. disabled all security from Kaspersky to windows firewall but nothing seems to work. Store app and my other metro apps won't connect to internet even though internet explorer is connected!

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  4. Anonymous
    2013-01-01T16:45:42+00:00

    This did it for me. Works now.  Not sure how the Proxy setting got enabled (unless it's set by default), but this is a good one to keep filed away. I hear more and more of these problems lately.

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