This user wasn't added to this PC. Code: 0xd0000225

Anonymous
2012-11-08T03:24:30+00:00

I am trying to add a new user and it says "We're sorry, but something went wrong. This user wasn't added to this PC. Code: 0xd0000225

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-10T05:02:47+00:00

So, found the root cause of my particular problem. For some reason, the Security Packages that Microsoft Accounts use were not registered on my brand new (okay, refurbished) Lenovo laptop.  For the record, that's really, really unexpected, and I bet a re-install from shiny media, or a reset on a machine whose reference image is good, would fix this.  Oh, well, that's not an option for everyone.

Still, I've experienced this on two separate Lenovo laptops within a month, so there's probably something in common there.  Maybe the Windows image Lenovo customized got corrupted, maybe it's the AV trial s/w that comes with it is removing the regkeys, who knows?

Anyway, I just added "pku2u" and "livessp" to the Security Packages REG_MULTI_SZ key under regkey HKLM\System\CurrentControlSet\Control\Lsa. 

Immediately, I was able to add Microsoft Accounts. :)

(If you already have pku2u and livessp in the list of Security Packages, of course, then this isn't your problem, and just move on. ;)

CAUTION: Don't remove *anything* from the existing list in this key, and type very, very carefully.  If you really blow it when you edit this key, you can probably brick your PC, since the Local Security Authority (LSA) is core to the system.  There's a reason Microsoft tells you not to monkey with the registry.  You've been warned. ;)

Would be great if Microsoft could provide a Fix-It script that could safely fix this and eliminate the human factor of typing in regedit...

In the meantime, if you are comfortable with regedit, this might be something to check if you hit this problem.

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  1. Anonymous
    2013-09-21T18:06:04+00:00

    Where can I exactly find it?

    What must I enter in the search bar or how do I navigate to it?

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  2. Anonymous
    2013-09-22T02:42:50+00:00

    Do you mean how do you find the key to edit? There's a search option within the "regedit" desktop application itself, but you shouldn't need that since there's a tree control on the left to navigate the registry and I included the path in my response...

     If you're not familiar with regedit, I encourage you to ask a friend who is to help you with this and/or read the KB on registry editing first -- a mistake editing the registry can be as bad as to make your PC unable to boot. Fair warning.

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  3. Anonymous
    2013-12-01T18:45:54+00:00

    Thanks for the above solution. I too bought a refurbished PC (Lenovo A720), and was having the same problem. Unable to sign in to the Microsoft account. The computer had windows 8. I did the registry edit, and it worked. I then upgraded to windows 8.1, and knock on wood, everything seem to be working normally now.

    Thanks for the help, I was getting somewhat frustrated and annoyed before that.

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  4. Anonymous
    2013-12-05T22:54:24+00:00

    I tried running "HKLM\System\CurrentControlSet\Control\Lsa", and nothing came up. I have a Lenovo 11s, and the same problem. I know I can sign in because my desktop Windows 8 machine signed in well over 6 months ago with no problem. I installed all of the latest updates for security and such (76 of them), but it still won't let me sign in.

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