This user wasn't added to this PC. Code: 0xd0000225

Anonymous
2012-11-08T03:24:30+00:00

I am trying to add a new user and it says "We're sorry, but something went wrong. This user wasn't added to this PC. Code: 0xd0000225

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-10T05:02:47+00:00

So, found the root cause of my particular problem. For some reason, the Security Packages that Microsoft Accounts use were not registered on my brand new (okay, refurbished) Lenovo laptop.  For the record, that's really, really unexpected, and I bet a re-install from shiny media, or a reset on a machine whose reference image is good, would fix this.  Oh, well, that's not an option for everyone.

Still, I've experienced this on two separate Lenovo laptops within a month, so there's probably something in common there.  Maybe the Windows image Lenovo customized got corrupted, maybe it's the AV trial s/w that comes with it is removing the regkeys, who knows?

Anyway, I just added "pku2u" and "livessp" to the Security Packages REG_MULTI_SZ key under regkey HKLM\System\CurrentControlSet\Control\Lsa. 

Immediately, I was able to add Microsoft Accounts. :)

(If you already have pku2u and livessp in the list of Security Packages, of course, then this isn't your problem, and just move on. ;)

CAUTION: Don't remove *anything* from the existing list in this key, and type very, very carefully.  If you really blow it when you edit this key, you can probably brick your PC, since the Local Security Authority (LSA) is core to the system.  There's a reason Microsoft tells you not to monkey with the registry.  You've been warned. ;)

Would be great if Microsoft could provide a Fix-It script that could safely fix this and eliminate the human factor of typing in regedit...

In the meantime, if you are comfortable with regedit, this might be something to check if you hit this problem.

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  2. Anonymous
    2013-07-03T19:12:47+00:00

    Try this. First make sure everything in Regedit is collapsed so only the word "Computer" is visible in the left side pane. Click on the little white arrow. You should see HKEY_LOCAL_MACHINE. If nothing is showing below this then click on the arrow. You should now see "SYSTEM". Click on the arrow and you should see "ControlSet001" then "Control" under that. Finally you should see "Lsa". Click on the actual word "Lsa" and you should see "Security Packages" on the right side pane. It will probably be the last item in the right side pane. Click on the little folder icon with the red "ab". A little window should open called "Edit Multi-String". This is where you will enter the 2 files if they are not there. Be sure and restart your computer.

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  3. Anonymous
    2013-07-04T16:45:37+00:00

    That worked! Thank you so much!

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  4. Anonymous
    2013-07-26T02:51:53+00:00

    So, found the root cause of my particular problem. For some reason, the Security Packages that Microsoft Accounts use were not registered on my brand new (okay, refurbished) Lenovo laptop.  For the record, that's really, really unexpected, and I bet a re-install from shiny media, or a reset on a machine whose reference image is good, would fix this.  Oh, well, that's not an option for everyone.

     

    Still, I've experienced this on two separate Lenovo laptops within a month, so there's probably something in common there.  Maybe the Windows image Lenovo customized got corrupted, maybe it's the AV trial s/w that comes with it is removing the regkeys, who knows?

     

    Anyway, I just added "pku2u" and "livessp" to the Security Packages REG_MULTI_SZ key under regkey HKLM\System\CurrentControlSet\Control\Lsa. 

     

    Immediately, I was able to add Microsoft Accounts. :)

    (If you already have pku2u and livessp in the list of Security Packages, of course, then this isn't your problem, and just move on. ;)

     

    CAUTION: Don't remove *anything* from the existing list in this key, and type very, very carefully.  If you really blow it when you edit this key, you can probably brick your PC, since the Local Security Authority (LSA) is core to the system.  There's a reason Microsoft tells you not to monkey with the registry.  You've been warned. ;)

     

    Would be great if Microsoft could provide a Fix-It script that could safely fix this and eliminate the human factor of typing in regedit...

     

    In the meantime, if you are comfortable with regedit, this might be something to check if you hit this problem. 

    Derek, THANK YOU so much. Worked as well for my new refurbished Lenovo. Just had to restart my computer after the change (also put them in the same order as user maximumcap, just in case)...

    I recommend this for everyone else to try - you can always restore your system afterwards, so give it a shot. ;)

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