This user wasn't added to this PC. Code: 0xd0000225

Anonymous
2012-11-08T03:24:30+00:00

I am trying to add a new user and it says "We're sorry, but something went wrong. This user wasn't added to this PC. Code: 0xd0000225

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-10T05:02:47+00:00

So, found the root cause of my particular problem. For some reason, the Security Packages that Microsoft Accounts use were not registered on my brand new (okay, refurbished) Lenovo laptop.  For the record, that's really, really unexpected, and I bet a re-install from shiny media, or a reset on a machine whose reference image is good, would fix this.  Oh, well, that's not an option for everyone.

Still, I've experienced this on two separate Lenovo laptops within a month, so there's probably something in common there.  Maybe the Windows image Lenovo customized got corrupted, maybe it's the AV trial s/w that comes with it is removing the regkeys, who knows?

Anyway, I just added "pku2u" and "livessp" to the Security Packages REG_MULTI_SZ key under regkey HKLM\System\CurrentControlSet\Control\Lsa. 

Immediately, I was able to add Microsoft Accounts. :)

(If you already have pku2u and livessp in the list of Security Packages, of course, then this isn't your problem, and just move on. ;)

CAUTION: Don't remove *anything* from the existing list in this key, and type very, very carefully.  If you really blow it when you edit this key, you can probably brick your PC, since the Local Security Authority (LSA) is core to the system.  There's a reason Microsoft tells you not to monkey with the registry.  You've been warned. ;)

Would be great if Microsoft could provide a Fix-It script that could safely fix this and eliminate the human factor of typing in regedit...

In the meantime, if you are comfortable with regedit, this might be something to check if you hit this problem.

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  1. Anonymous
    2012-12-17T20:42:44+00:00

    I have same problem , before some Microsoft update it was working but it stopped working after some updates applied on my PC.very similar issue reported bu user Misja. Looks like no solution posted yet by Microsoft. Hope they resolve it soon.

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  2. Anonymous
    2012-12-02T03:49:51+00:00

    I have the same issue and I also cannot get my Office 2013 install to link to my Live account, it gives a similar cryptic message about my account not being able to link. I had this link working perfectly on the Windows 8 release candidates, but it failed when I installed Windows 8 retail version.

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  3. Anonymous
    2012-11-20T21:31:50+00:00

    Microsoft phone support is a joke. They succeeded in getting you off their backs for 48hrs.

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  4. Anonymous
    2012-11-20T15:27:29+00:00

    I am also getting the same error on my PC.  I had this problem after an update.  I spoke with Tech support over the phone and they said it would be resolved in 48hrs or I will have to call back.  After reading these posts I'm not confident in that resolution.

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