This user wasn't added to this PC. Code: 0xd0000225

Anonymous
2012-11-08T03:24:30+00:00

I am trying to add a new user and it says "We're sorry, but something went wrong. This user wasn't added to this PC. Code: 0xd0000225

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-10T05:02:47+00:00

So, found the root cause of my particular problem. For some reason, the Security Packages that Microsoft Accounts use were not registered on my brand new (okay, refurbished) Lenovo laptop.  For the record, that's really, really unexpected, and I bet a re-install from shiny media, or a reset on a machine whose reference image is good, would fix this.  Oh, well, that's not an option for everyone.

Still, I've experienced this on two separate Lenovo laptops within a month, so there's probably something in common there.  Maybe the Windows image Lenovo customized got corrupted, maybe it's the AV trial s/w that comes with it is removing the regkeys, who knows?

Anyway, I just added "pku2u" and "livessp" to the Security Packages REG_MULTI_SZ key under regkey HKLM\System\CurrentControlSet\Control\Lsa. 

Immediately, I was able to add Microsoft Accounts. :)

(If you already have pku2u and livessp in the list of Security Packages, of course, then this isn't your problem, and just move on. ;)

CAUTION: Don't remove *anything* from the existing list in this key, and type very, very carefully.  If you really blow it when you edit this key, you can probably brick your PC, since the Local Security Authority (LSA) is core to the system.  There's a reason Microsoft tells you not to monkey with the registry.  You've been warned. ;)

Would be great if Microsoft could provide a Fix-It script that could safely fix this and eliminate the human factor of typing in regedit...

In the meantime, if you are comfortable with regedit, this might be something to check if you hit this problem.

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  1. Anonymous
    2013-05-02T04:52:59+00:00

    Would really like to see a reply on this thread or any other about getting error 0xd0000225 when trying to add or convert to a Microsoft Account.  I have this problem consistently on a new laptop, and we've tried three different Live IDs that work just fine on other laptops, desktops, and Surfaces. We've tried adding from OOBE, converting Local accounts to MSAs, and adding MSA straight from Users settings.  None of those work.

    I've seen a few people were asked to respond to private message...  Can you PM me?

    Would love to hear from you so this can be investigated & fixed.  I can be very helpful in this regard, I promise. :)

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  2. Anonymous
    2013-04-15T07:54:50+00:00

    Hi,

    Somehow this has got resolved , magic :) .... looks like some updates from Microsoft has fixed it.

    Its difficult say which update though !!

    regards

    Mahesh

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  3. Anonymous
    2013-04-14T13:29:18+00:00

    Hi,

    Thank you for contacting the Microsoft Community.

    This thread is too old to be responded to. I would have you create a thread of your own to avoid confusion.

    Refer the link-

    http://answers.microsoft.com/en-us

    Feel free to contact the Microsoft Community for any issues pertaining to Windows in the future.

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  4. Anonymous
    2013-04-11T22:50:50+00:00

    Hi, I am having the same problem.  I have tried different live ids, the wizard takes me to the end, it recognizes me credentials & as soon as I click finish I get the same message.  Do you have a solution to this problem?

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