Windows Update hangs on "checking for updates". Haven't been able to install updates since Oct. 2011

Anonymous
2012-01-13T20:52:46+00:00

Hey there everyone,

I'm having an issue with Windows Update on my Windows 7 64-bit computer. My last most recent update check was on 10/3/2011 and my last actual update was on 9/29/2011. What is basically happening is that Windows is telling me that I need to check for updates. I click on Check for updates, and it basically acts like it is checking for updates, but never moves beyond that. I can leave it checking for hours, and nothing will happen. It won't get me to the screen where I can actually select updates, nor does Windows even acknowledge that I checked for updates.

I've already tried using the Windows Update Fix tool, but there was no success with that at all. I thought that maybe it was my firewall or internet settings, and it's not that either. Does anyone have any suggestions. Thanks!

Peter

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-02-13T16:39:04+00:00

Hi,

Try the following methods

Method 1:

1. Click Start

2. Type ‘cmd’ in the search bar.

3. Right click Command prompt and choose “Run as Administrator”

4. At the command prompt, type the following, commands and then press ENTER after each command:

a. net stop wuauserv

b. net stop bits

c. net stop cryptsvc

Please do not close the Command Prompt window.

Method 2: ****Rename folders pertaining to Windows Update.

At the command prompt, type the following commands, and then press Enter after each command:

a) ren %systemroot%\System32\Catroot2 Catroot2.old

b) ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

At the command prompt, type the following, commands and then press ENTER after each command:

a) net start wuauserv

b) net start bits

c) net start cryptsvc

Close the Command Prompt window and check the issue if issue reoccurs

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  1. Anonymous
    2016-09-21T21:09:22+00:00

    Hi,

    Try the following methods

    Method 1:

     · · · · ·

     · · · · ·

     · · · · ·

    Please do not close the Command Prompt window.

    Method 2:

     · · · · ·

     · · · · ·

     · · · · ·

    Close the Command Prompt window and check the issue if issue reoccurs

    In my case it's a fresh installation of Windows® 7 (64-bit), so I'm surprised it's hanging on "Checking for updates …" since I haven't done anything before running Windows Update other than install theoperating system. I was expecting it to spend a couple of hours checking — the OS is circa 2009 and this is 2016, so there will be a couple hundred updates at least ― but I actually left it overnight and then some, and bottom line is that after 12 hours of running on an otherwise stable system with a continuous uninterrupted internet connection, it remains in the checking process ad infinitum.

    To be certain of understanding the above instructions, by "Method 1" and "Method 2" do you really mean "Part 1" and "Part 2"? I ask because, usually, using the word "method" implies we have a choice, as in two different ways of accomplishing the same thing. But the fact you say to leave the command prompt open after the first method and to close it after the second runs counter to it being a choice and implies to do both … in which case they're not really methods but two parts of one single method.

    So in a nutshell, you're saying to do both "methods" one after the other?

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  2. Anonymous
    2016-09-21T21:25:53+00:00

    None of this will remedy it. The issue you're trying to solve was unknown in 2012. See:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-problems-read-this-first/28147a5f-b0b0-480b-bed9-834a2da7a375

    Regards, VZ

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  3. Anonymous
    2016-09-22T01:34:24+00:00

    I was gonna edit my post because I realized for myself the answer is yes, they're two steps of the same procedure, but then I saw your reply. As to that procedure from Microsoft, I didn't even have a SoftwareDevelopment folder under %windir%\System32, so as far as that part of it goes I just created one and made sure it had the same permissions as the other folders alongside it, but the upshot is that the procedure, despite having worked for lots of others apparently, didn't change a thing for me.

    I also tried something else I found in this thread : someone posted about manually downloading a KBnnnnnn-type update that runs as a standalone executable and that was guaranteed to work according to the poster . . . ran it, it said it was checking to see what updates were installed on my system (there shouldn't be any, it's a fresh installation and updates are what I'm trying to get done), it came back with one particular KBnnnnnnn update I need and asked for confirmation to install it, I did so and that one update was installed fine, after which it said a restart was necessary, I did so, then for the heck of it ran it again just to see and it said in so many words "you already have that update", so great, that all makes sense so far, now let's see what the upshot of all that was . . .

    The upshot was nothing changed again. Windows Update stays on "Checking for updates" indefinitely. All that changed is I now have one single update installed.

    Next step is I need to take a look at that link you posted (thanks). Don't understand why I have to fight with Windows to get it to do the next logical step of installing all the updates after a fresh OS installation though.

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  4. Anonymous
    2016-09-22T06:30:55+00:00

    Hey VZ, you're the man.

    I followed the "advanced" guide from your link (which is actually on another page), I use quotes because there's nothing at all advanced about it. You just :

     ① Set Windows Update to never

       update (for purposes of fixing

       this anyway)

     ② Turn the Windows Update service

       off

     ③ Download two things to your

       Desktop

     ④ Run the 1st one … if it installs, skip

       ahead to step ⑥

     ⑤ Doesn't install because it says

       your computer doesn't need it? …

       run the 2nd one first, then run

       the 1st one again, which will

       now install fine

     ⑥ Restart the system

    That's basically it. After doing that I left the computer alone for about 4 minutes (this time can be significantly longer on an older, slower system) as it configured itself, restarted itself again, and configured itself some more. I sat there watching it and knew I had it licked when during that configuration it counted on-screen from a very low number (possibly zero) all the way up to 5,283 update operations.

    When I was back in Windows I launched Windows Update and did the usual — started "check for updates" — and, despite now expecting it to work, still fully expected a couple hours for it to come back to me with the list of the hundreds of updates that are required . . . so it totally floored me when it hit me with "228 updated are available . . . [plus] 10 optional updates are [also] available" within, I kid you not, 3 minutes tops of when I told it to start checking. Unbelievable.

    They're installing right now as I write this using my phone, I can hear the hard drive going nuts with the effort of all those updates.

    VZ, thx a million, I was struggling with this for 3 damn days.

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