Can't receive Email from friend

Anonymous
2012-08-03T19:17:56+00:00

Just recently my friend's e-mail will not come thru and he doesn't get a kicked back message.And also finding others e-mails not coming thru and I have not done any changes.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

51 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-09-26T21:56:48+00:00

    Hi,

     

    We don't like to see our customers upset and inconvenienced. We always strive to create a positive customer experience. There are various reasons why you’re unable to receive emails. One possible cause is your filter setting. To check if it isn’t contributing to this issue, refer to the link below:

    **I'm not receiving emails sent by my family or friends**

     

    To isolate the possible causes of your issue, we need more information from you.

     

    • Do you encounter this issue when using other browser?
    • Do you encounter this issue when using other account?
    • Do you encounter this issue when using other computer?
    • Have you tried sending a test email to your account?
    • Do you receive any bounced message when you try to send a test email?
    • Please provide us the bounced message that you received, if any.
    • When did the issue occur?
    • Did you make any changes to your account before you encountered the issue?
    • Does the issue happen on a specific sender?

    Thanks!

    Was this answer helpful?

    0 comments