Can't receive Email from friend

I received two other responses to this question, one asking me to post my question in spanish.  Since I don't speak spanish, don't know why they want that.  It also shows that I have 4 answers to reply to but can only find one, unless I got the same one 4 times.

Hi charitysmama,

 

Thank you for posting here. I understand that you having issues with your messages in Mail. I would like to ask some questions for isolation:

• Do you receive any error message? If so, what is the exact error message?
• Was the affected account the Yahoo account you mentioned?
• If you try to replicate the issue on web, does it happen there? Do you also not receive the emails there?
• After troubleshooting the issue with HP Support, can you now receive messages normally? Does the issue on your junk mails still happening?
• What is the version of your Mail? To check, press ALT + F in Mail then click About.
• What is your operating system?

In the meantime, if you are still experiencing the issue, I would like you to reconfigure your account in Mail to refresh connection between the account and the email client. Kindly follow the steps here on how to remove and re-add again the account.

 

We'll wait for your response.

Regards,

Richard

To answer your questons:

To answer youre questons:

Every time I try to answer I get kicked out.  Don't know what is going on.  I'll try again. Evidently I can't use the tab key for this reply. 

To answer your questions:

    No

    No, I am using charter.

    I am not sure what Q #3 means, but my emails come thru fine on my desktop, just not on my new laptop.

    No and Yes.

    I tried this on both computers, and on the new laptop I am using Windows Live 2012.  I am using the old Outlook on my desktop and Windows Line on my new laptop.  I have been told that they aren't compatible and that Outlook will no longer be supported by Microsoft starting next year.

    Operating system, new laptop:  Windows 7 Home Premium, Desktop:  Windows 7 Home Premium.

Hi charitysmama,

 

Thank you for posting here. I understand that you having issues with your messages in Mail. I would like to ask some questions for isolation:

• Do you receive any error message? If so, what is the exact error message?
• Was the affected account the Yahoo account you mentioned?
• If you try to replicate the issue on web, does it happen there? Do you also not receive the emails there?
• After troubleshooting the issue with HP Support, can you now receive messages normally? Does the issue on your junk mails still happening?
• What is the version of your Mail? To check, press ALT + F in Mail then click About.
• What is your operating system?

In the meantime, if you are still experiencing the issue, I would like you to reconfigure your account in Mail to refresh connection between the account and the email client. Kindly follow the steps here on how to remove and re-add again the account.

 

We'll wait for your response.

Regards,

Richard

To answer your questons:

To answer youre questons:

Hi charitysmama,

 

Thank you for posting here. I understand that you having issues with your messages in Mail. I would like to ask some questions for isolation:

• Do you receive any error message? If so, what is the exact error message?
• Was the affected account the Yahoo account you mentioned?
• If you try to replicate the issue on web, does it happen there? Do you also not receive the emails there?
• After troubleshooting the issue with HP Support, can you now receive messages normally? Does the issue on your junk mails still happening?
• What is the version of your Mail? To check, press ALT + F in Mail then click About.
• What is your operating system?

In the meantime, if you are still experiencing the issue, I would like you to reconfigure your account in Mail to refresh connection between the account and the email client. Kindly follow the steps here on how to remove and re-add again the account.

 

We'll wait for your response.

Regards,

Richard

To answer your questons:

Hi charitysmama,

Thank you for posting here. I understand that you having issues with your messages in Mail. I would like to ask some questions for isolation:

• Do you receive any error message? If so, what is the exact error message?
• Was the affected account the Yahoo account you mentioned?
• If you try to replicate the issue on web, does it happen there? Do you also not receive the emails there?
• After troubleshooting the issue with HP Support, can you now receive messages normally? Does the issue on your junk mails still happening?
• What is the version of your Mail? To check, press ALT + F in Mail then click About.
• What is your operating system?

In the meantime, if you are still experiencing the issue, I would like you to reconfigure your account in Mail to refresh connection between the account and the email client. Kindly follow the steps **here** on how to remove and re-add again the account.

We'll wait for your response.

Regards,

Richard