Need more accurate computer diagnostic tools to find and fix problems

Anonymous
2012-04-24T20:41:21+00:00

Original Title: Why does nothing work?

Why are there no accurate computer diagnostic tools? OK. So I have some computer problems. It is not recognizing the sound card and several other things, six in all, yellow exclamation marks beside the DVD drive, OHCI compliant something or other, generic PnP Monitor, the processor (fer gawd's sake, how is it even working?), HD sound card and the PCA standard ISA bridge.

Oh yeah, first of all its a virus, then it is OEM software, so contact them. With all this, the last advice I can get is to reformat the drive and reload Win7, oh yes, and reload all my software, that at least two weeks work. And if that does not fix it, it is a hardware problem!! Why don't we just replace the mobo and see if that is it?

It is like having car problems and the garage says, "Oh yeah, we will just replace the motor and power train and see if that is the problem. If it is still there, it might be the chassis.".

What I want is a diagnostic tool that will examine the computer and pinpoint the problem and fix it. Is this too much to ask - Bill Gates? We have this for our cars. After all this time, it should be possible. In computer problems, there is way too much try this, try that. Time to switch to MAC... or Linux.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-04-25T17:20:52+00:00

    They don't target device drivers but the mechanism for the recognition and use of the drivers may have been compromised..

    All will be revealed, no doubt..

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  2. Anonymous
    2012-04-25T17:11:10+00:00

    What a great tool! This seems to be where the serious problems started on April 18

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000008e (0xc0000005, 0x9bbfd674, 0xa4087b00, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041912-19047-01.

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000008e (0xc0000005, 0x9bffd674, 0xaa403b00, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041912-24367-01.

    No solutions available right now.

    No such folder c:/Windows/MEMORYDMP that I can see.

    Windows Installer reconfigured the product. Product Name: Platform. Product Version: 1.34. Product Language: 1033. Manufacturer: VIA Technologies, Inc.. Reconfiguration success or error status: 1602.

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  3. Anonymous
    2012-04-25T16:58:04+00:00

    Yes. I know that is what cod 3 says, but the drivers have been deleted and replaced, so that doesn't seem to be the case, and the system has 2G of RAM, 1 gig free.

    View Reliability History - I did as you suggest, but I don't see that item there. Oh, My mistake, I do see it now.

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  4. Anonymous
    2012-04-25T15:12:59+00:00

    Oh Mike you are a Doom and Gloom merchant today. Virus writers do not target device drivers!

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  5. Anonymous
    2012-04-25T14:53:50+00:00

    Considering the amount of issues that you have, it is every bit the answer.

    Virus infections these days are not the same as they were. There was a time when a simple system restore would take them out. So the virus writers made sure that restore points were infected too.

    When they realized that users were deleting restore points, fixing the issues and then creating new restore points, the virus writers took to trashing the OS to the point where little works.

    This is where you are today. So you have choices.

    You can spend hours, maybe days, trying to recover it bit by bit but eventually succumbing to a total re-install..

    OR

    You can save yourself the time and re-install now.

    The system may well report back as being virus free but you can't be sure 100% and if just one of the original virus functions is still active, you lose.

    You have the perfect opportunity to start over, install your important stuff and create a system image which can be used to get over issues like this very quickly in the future.

    It's your choice of course.

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