How to gather Log files for Windows Live Movie Maker and Windows Live Photo Gallery

Anonymous
2012-03-14T17:32:47+00:00

This article provides steps to gather various types of logs that are critical for investigating the corresponding errors. All the logs collected from should be zipped and uploaded via private messaging session initiated by the Support Moderators.

Windows for home | Other | Music, photos, and video

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Anonymous
2012-03-14T17:36:41+00:00

Sections below explain types of issues and steps on collecting needed logs.

Crashing issues (Launching, Saving, Adding and Playing video) in Windows Live Movie Maker and Windows Live Photo Gallery:

Collecting System Information:

     1. Run MSinfo32 as follows:

  • In Windows XP: Click Start, and then click Run. In the Open box, type msinfo32 and then press Ok.
  • In Windows Vista and Windows 7: Click on Start and then type msinfo32 on the Start Search box, and then press Enter.
  • In Windows 8: Type msinfo32 on the Start screen, then press Enter.

Note: It may take several seconds for this information to be collected and displayed.

     2. In the System Information window, click File and Save. Save the file to Desktop in the default format .nfo

Collecting Application Event logs:

In Windows XP:

  1. Click Start, click Run, type eventvwr and then press Ok to open the Event Viewer window.
  2. On the left pane, right-click on Application and Click Save Log File As. Save the file on the Desktop.
  3. Right-click on the Event Viewer files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Windows Vista, Windows 7, and Windows 8:

  1. Click Start, type eventvwr on the Start Search box (or just type eventvwr on the Start screen for Windows 8) and then press Enter to open the Event Viewer window.
  2. Double-click Windows Logs to expand the dropdown list.
  3. Right-click on Applications and click on Save All Events As... or Save Events As...Now, Save the file on the Desktop.
  4. Right-click on the Event Viewer file on the Desktop and click Send To, choose Compressed (zipped) folder.

Collecting System Event logs

In Windows XP:

  1. Click Start, click Run, type eventvwr and then press Ok to open the Event Viewer window.
  2. On the left pane, right-click on System and Click Save Log File As. Save the file on the Desktop.
  3. Right-click on the Event Viewer files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Windows Vista, Windows 7, and Windows 8:

  1. Click Start, type eventvwr on the Start Search box (or just type eventvwr on the Start screen for Windows 8) and then press Enter to open the Event Viewer window.
  2. Double-click Windows Logs to expand the dropdown list.
  3. Right-click on System and click on Save All Events As**...** or Save Events As... Now, Save the file on the Desktop.
  4. Right-click on the Event Viewer file on the Desktop and click Send To, choose Compressed (zipped) folder.

Collecting DxDiag logs:

In Windows XP:

  1. Click Start, click Run, type dxdiag and then press Ok to open the DirectX Diagnostic Tool window.
  2. Click on Save All Information on the DirectX Diagnostic window**.**Save the file on the Desktop.
  3. Right-click on the DxDiag files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Windows Vista, Windows 7, and Windows 8:

  1. Click Start, type dxdiag on the Start Search box (or just type dxdiag on the Start screen for Windows 8) and then press Enter to open the DirectX Diagnostic Tool window.
  2. Click on Save All Information on the DirectX Diagnostic window**.**Save the file on the Desktop.
  3. Right-click on the DxDiag files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Unable to edit photos, and error in navigating photos in Windows Live Photo Gallery.

Collect DxDiag logs:

In Windows XP:

  1. Click Start, click Run, type dxdiag and then press Ok to open the DirectX Diagnostic Tool window.
  2. Click on Save All Information on the DirectX Diagnostic window**.**Save the file on the Desktop.
  3. Right-click on the DxDiag files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Windows Vista, Windows 7, and Windows 8:

  1. Click Start, type dxdiag on the Start Search box(or just type eventvwr on the Start screen for Windows 8) and then press Enter to open the DirectX Diagnostic Tool window.
  2. Click on Save All Information on the DirectX Diagnostic window**.**Save the file on the Desktop.
  3. Right-click on the DxDiag files saved on your Desktop and click Send To.., choose Compressed (zipped) folder.

Once you have the log files available, please reply back to your post and our Moderators will initiate a private session with you in order to gather the log files.

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  1. Anonymous
    2013-03-06T20:40:37+00:00

    For anyone that is replying in this thread, you may want to open a new thread.  Explain fully the issue you are encountering and then mention you have gathered logs.  Hopefully then a moderator will open up a private message area where you can submit the logs.  It's hard to handle multiple people replying in a single thread otherwise.

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  2. Anonymous
    2013-03-09T04:42:41+00:00

    https://skydrive.live.com/redir?resid=E17F54841E594BBD!1070&authkey=!AHLydVYeIEqlG9I

    this should be the file... I really do hope we can find a solution to this

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  3. Anonymous
    2013-03-13T15:20:54+00:00

    Hi,

    I have now collectect all the information. Where do I send these files?

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  4. Anonymous
    2013-03-13T16:32:23+00:00

    I feel inclined to post this to hopefully help people from wasting as much time as I have. I have been thru 3 iterations of sending logs to Microsoft for the Black video screen in Windows Movie Maker 2012 as well as 8 hours on the phone with my laptop vendor.

    Here is what I found to be going on after about 15 attempts.

    1. Microsoft Movie Maker 2012 now attempts to uses the Intel video components to speed up rendering video. Cool yes!! But it seems to require a Intel Graphic Media Accelerator driver of version 9.xx (Not even the most current 8.xx driver seems to work, I tried every one of them, not till version 9 did it work)
    2. Many older laptops still have the version 8.xx Intel media accelerator drivers or an unsupported main graphics driver

    In this scenario, you will get the black screen.

    SO - until Microsoft makes WMM 2012 compatible with the older graphics drivers, which I doubt is high on their list, or until your Laptop vendor provides a new driver for your 1+ year old laptop (which I am also guessing is not high on their list) your only option is to revert back to WMM 2011.

    Sorry for the bad news.

    For you hacks - I did find WHQL unsigned driver packegs for AMD / Intel setups that uses the latest from AMD and Intel - These did get WMM 2012 working using the 9.17 version of the intel driver, but since the drivers are unsigned, some programs that used a recognizable AMD driver are now only using the much slower Intel video. I would only use this option if Windows Movie Maker 2012 is your final objective.

    http://www.techpowerup.com/downloads/2196/AMD\_Catalyst\_13.1\_Software\_Suite\_Vista7\_64-bit.html

    Sorry for the disappointing news.

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